CloudCaller.io a cutting-edge UCaaS takes Salesforce’s CRM to the next level with the most competitive feature set and most robust infrastructure in the market Including comprehensive record keeping all with enterprise-grade cybersecurity.

CloudCaller is 100% native to Salesforce and is available in the latest version of Salesforce Lightning Experience. It uses Twilio’s communication platform, as well as Salesforce’s OpenCTI. It interacts with Salesforce’s Heroku through REST web services using AES256 encryption. For video conferencing, CloudCaller uses a node-react application on Heroku.

Users gain significantly higher ROI with a 20-30% increase in efficiency. Efficient All-in-One UCaaS – Video, Phone & SMS. ROI Improvement impacts high value and highly paid employees such as Admin Law Judges and Telehealth Providers with access to all Salesforce CRM Functionality such as click to call resulting in more efficient communication to clients and minimizing errors. Also, comprehensive and highly secure record keeping built into salesforce for call notes and call recordings.

Enterprise Grade Security: Protection Against Hacking and Ransomware. AES 256 Encryption (Salesforce’s most powerful encryption). And Advanced Authentication

Session Security (Access Token), Secure backend communications (Connected Application) and (Oauth) in back-end processes

Make and receive video and audio conference calls originated from within Salesforce accessing names and phone numbers. Add or remove conference participants during the call and Mute or Hold individual participants, including the host, or all participants at once. Record conference calls via Audio Call Recording and use Conf Groups to display in advance all participant names and phone numbers for any conference call.

UCaaS providing efficient all-in-one multi-channel communication. 100% native to Salesforce provides a very high level of cybersecurity for customer data and communications. Also the combined CloudCaller.io and Salesforce CRM provide High ROI through optimized, One UI communication tools and CRM functionality.

CloudCaller.io CloudCaller.io as a Cloud based native Salesforce application which has been user to conduct legal proceedings such as Unemployment Insurance Appeal Hearings and Telehealth patient care communication and patient care team coordination.

• 100% Native to Salesforce
• Available on the Salesforce AppExchange
• Robust Security & Record Keeping
• All-in-One Global Communications Platform
• Open CTI Solutions Features
• Efficiency Tools
• Technology Partners
• Cost Savings