The Best of What’s New in Government Customer Experience
Read the latest insights from government Customer Experience thought leaders and additional industry research from GovTech on the Carahsoft Community Blog.
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The Cybersecurity Maturity Model Certification: Version 2.0
by:
Alex Whitworth
CMMC, a unified standard that will measure and certify cybersecurity requirements in organizations working with the DoD, continues to evolve.
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Federal Customer Experience Initiatives: CX Executive Order and the President’s Management Agenda
President Biden has signed an executive order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Between this order, new directives, and acts, the federal government aims to enhance customer experience.
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Are Federal Agencies Passing the Test on Telework?
September 29th, 2014
It’s been two years since OMB’s Digital Government Strategy and nearly four years since the passage of the Telework Enhancement Act of 2010. Is the Federal government making the grade in mobility and telework or is it barely passing?
- Tagged BYOD, Mobile, Mobile Government, Telework
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Citizen Engagement, New Technology, and the Future
September 25th, 2014
Today, when we talk about citizen engagement, we’re no longer just referencing public forums or printed flyers. Digital is where everything is heading.
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EMC Federal CTO on the Government Transformation of Big Data
September 23rd, 2014
EMC Isilon’s Federal Market CTO, Audie Hittle, recently shared his insights on how big data initiatives are transforming government. According to Hittle, identifying insights from data, regardless of size, is the common thread across agencies.
- Tagged Big Data, EMC, Government Big Data
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CarahTalk: BYOD Implementation with CIO Kimberly Hancher (EEOC)
September 19th, 2014
Kimberly Hancher has been a contributing member of the Federal Information Technology (IT) community for over 25 years. She began her career at the Department of Veterans Affairs managing technical support for mainframes, minicomputers, and local area networks supporting over 10,000 users. In addition, Mrs. Hancher managed large-scale software development activities, hardware and software deployments, and inter-agency data exchange projects.
- Tagged FCC, Mobile, Mobile Government
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Insider Threat Report
September 17th, 2014
Securing sensitive data in the age of Big Data and the Internet Cloud is difficult. Because the average time to discover a breach made by an insider is 200 days, often the extent of the damage is never fully known.
- Tagged Cloud, Cybersecurity, HyTrust, Virtualization
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CarahTalk: GeoPDF Trends with Raymond Caputo (Army Corps of Engineers)
September 15th, 2014
Since 2007, U.S. Army Corps of Engineers has been using georeferenced PDF files as a way to distribute NGA standard map products for demand-based replication. The small size (2-9 MB) makes it possible to disseminate the files across the Internet even with low bandwidth. The files support the distributed printing concept and enables customers to use local plotters to create standard products on demand.
- Tagged GeoPDF, Geospatial, GIS, TerraGo
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Sending Signals: Open Source and Local Governments
September 12th, 2014
Thanks to open source software, citizens are now able to track bills, contact representatives & get involved with their community with the click of a button.
- Tagged Local Government, Open Source