category >> customer-experience-and-engagement
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IT Service Desk: Here to Help Government Agencies Run More Efficiently
April 2nd, 2021
Solarwinds' Brandon Shopp explains the importance of the IT service desk in today's remote work environments and how it can improve agencies' efficiency on the Carahsoft Community Blog.
- Tagged COVID-19, SolarWinds
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Communication and Creativity While Working Remote
March 26th, 2021
Adobe's Gary Reburn discusses why creatives in the government space need collaborative environments and how teams have adjusted to new forms of communication during remote work.
- Tagged Adobe, Automation, COVID-19, Telework
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Developing a Customer-First Mindset
March 4th, 2021
Read insights from government customer experience thought leaders as they discuss topics like cloud security, fostering employee development and collaborative AI.
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Improving the User Experience by Integrating Security
January 29th, 2021
Okta's Chris Niggel talks the importance of choosing the right security solutions, keeping users engaged and where agencies will focus their efforts in the future.
- Tagged CMMC, Customer Experience and Engagement, digital experience, Digital Government Services, FedRAMP, okta
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Tweaking Your Monitoring Strategy to Give End Users a Seamless Experience
December 15th, 2020
SolarWind's Craig McDonald talks how monitoring can help federal IT team meet increasing performance demands on the Carahsoft Community Blog.
- Tagged Automation, SolarWinds, Virtualization
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The Roadmap to a Modern Analytics Platform
September 2nd, 2020
Thoughtspot's Helen Xing talks the importance of utilizing a modern analytics platform and the roadmap to one in your agency on the Carahsoft Community Blog.
- Tagged Big Data, ThoughtSpot
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Cloud Technology Addresses the Pandemic’s Social Safety Net Challenges
September 1st, 2020
Google Cloud's Denise Winkler talks how cloud technology can help solve the most critical social safety net challenges on the Carahsoft Community Blog.
- Tagged COVID-19, Google Cloud, Multicloud
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Top 3 Ways to Help People with Access to Government Information and Services
June 16th, 2020
Liferay's Kale Fluharty talks the 3 ways that a DXP can help your agency improve it's digital experience on the Carahsoft Community Blog.
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Designing a Better Digital Experience
June 10th, 2020
Read the latest 2020 insights from industry thought leaders in digital experience for government on Carahsoft's Community Blog.
- Tagged Adobe, COVID-19, Customer Experience and Engagement, digital experience, FCW, Genesys, Innovation in Government, Nuance, okta, Salesforce, ServiceNow