category >> constituent-engagement
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Shifting Perspectives: How Government Communicators Are Becoming Content Marketers
February 9th, 2017
With greater access to more digital-engagement tools than ever before, government communicators must critically examine their approach to enhance government-to-citizen communications.
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Digital Evolution Leads to Citizen Experience Revolution
February 8th, 2017
The movement toward enhancing services through technological modernization will undoubtedly continue through 2017 and beyond; upgrading paper-based processes is a key step for government agencies take in order to meet this goal.
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Ensuring a Smooth Digital Transition
January 4th, 2017
A major transition like a presidential shift is the perfect opportunity for organizations to assess their digital strategies and make necessary changes.
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Citizens Are Talking – Are You Listening?
December 27th, 2016
Citizens expect the same level of engagement from the public sector as they receive from the private sector. In short, they want customer service.
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Bridging the Creativity Gap: Celebrating Best Practices in Public Sector Creatives
December 12th, 2016
When government agencies empower creative professionals with the resources they need to innovate, the citizens win.
- Tagged Adobe, Constituent Engagement, Public Sector
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Citizen Engagement in a Digital World
November 23rd, 2016
When it comes to digital content, government agencies have common goals. But in today’s content-filled environment, these goals can be difficult to reach.
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Empowering Citizen Experience with Social Media
September 26th, 2016
Citizens expect the same level of customer service and great customer experience when interacting with public sector organizations that they receive with private sector companies.
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Treating Citizens Like Customers in Public Sector
September 22nd, 2016
Today, organizations of all shapes and sizes are embracing the idea that citizens and employees are all customers in this new generation of service. Bringing human, customer-centric service to the forefront of the public sector in particular, has proven to be incredibly powerful and necessary.
- Tagged Citizen Service, Constituent Engagement, Customer Experience, Digital Strategy, Innovation in Government, Salesforce
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Enabling Constituent Engagement Growth with Online Permitting
August 30th, 2016
Tigard, Oregon is located just minutes southwest of Portland and like most metropolitan suburbs, its population is growing quickly. As Tigard aimed to improve its constituent engagement strategy, one small town holdover was their outdated permitting process for construction workers, land developers, and business owners.
- Tagged Accela, Constituent Engagement, Digital Strategy
