category >> constituent-engagement
December 27th, 2016
Citizens expect the same level of engagement from the public sector as they receive from the private sector. In short, they want customer service.
December 12th, 2016
When government agencies empower creative professionals with the resources they need to innovate, the citizens win.
September 26th, 2016
Citizens expect the same level of customer service and great customer experience when interacting with public sector organizations that they receive with private sector companies.
September 22nd, 2016
Today, organizations of all shapes and sizes are embracing the idea that citizens and employees are all customers in this new generation of service. Bringing human, customer-centric service to the forefront of the public sector in particular, has proven to be incredibly powerful and necessary.
- Citizen Service, Constituent Engagement, Customer Experience, Digital Strategy, Innovation in Government, Salesforce
August 30th, 2016
Tigard, Oregon is located just minutes southwest of Portland and like most metropolitan suburbs, its population is growing quickly. As Tigard aimed to improve its constituent engagement strategy, one small town holdover was their outdated permitting process for construction workers, land developers, and business owners.
August 23rd, 2016
Did you know that governments send over 1 billion messages each quarter through GovDelivery by email? That astounding number provides a sense of how serious your fellow federal communications professionals are about heeding the call to make their agencies more "citizen-centric."
August 5th, 2016
Life’s daily transactions–including shopping, banking, financial management, and more–are continuing to move online. The ubiquity of access to online services coupled with the increasing level of citizen’s comfort when it comes to completing transactions online can make some government services, however, especially those that require in-person actions, seem outdated.
July 15th, 2016
Case management systems provide a centralized platform to track the status of customer (or in this case, citizen) interactions and report back the success of those exchanges. However, with a growing number of multi-channel connections with citizens, tracking is becoming exponentially complex.