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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Digital Government Services, HR and Training Technology
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Following the Funding of Innovation in Customer Experience
July 17th, 2023
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology
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IRS Uses Digital Signatures for Improved Public Experiences
July 14th, 2023
Digital signatures improve day-to-day for businesses operating in a post-pandemic hybrid world, and the same benefits apply to government agencies.
- Tagged Adobe, Adobe Acrobat, Cybersecurity, Digital Signatures, IRS
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Accelerating Mission Success with Technology
July 14th, 2023
Learn how to rethink every aspect of operations to spur innovation and advance the ability to respond to new challenges and opportunities as they arise.
- Tagged Cybersecurity, Department of Defense, Digital Transformation, FCW, Innovation in Government, Salesforce, supply chain
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Maximizing Service by Engaging Employees as Customers
July 13th, 2023
Addressing challenges within operations enables employees to make a difference and move their agency’s CX service mission forward.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology, ServiceNow, TSA
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Letting Data and Leadership Inspire Change
July 10th, 2023
By engaging in emphatic conversations and utilizing data to influence leadership and progress, employees form bonds with customers to help foster trust and respect for the government.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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5 Essential Applications of AI Technology in Education
July 5th, 2023
Fostering trust among educators to cultivate the most prosperous learning environment through the implementation of AI can further personal, social and educational growth for all students.
- Tagged Artificial Intelligence, Automation, Big Data, Education Technology, Generative AI, Remote Learning
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Returning to the Heart of Customer Experience: A Government for the People
June 30th, 2023
Customer experience stewardship, innovation and paths forward were top of mind at Carahsoft’s annual Government Customer Experience and Engagement Summit.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Department of Veterans Affairs, Open Source
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Critical Infrastructure in Cybersecurity: Initiatives for The Water and Wastewater Sector
June 29th, 2023
To protect one of the most vital cybersecurity in US infrastructures, water and waste, federal agencies have come together to with initiatives to encourage agencies to implement strong security practices to protect US environments and the public.
- Tagged CISA, Cybersecurity, EPA, ICS