• GCN Report: Serving the Citizen

    Advances in digital services technology and the manner in which agencies are transitioning to digital are transforming how they serve their citizens.


    • Citizen Experience, All
  • Risk and Cyber Resilience: Closing Security Gaps

    In this GCN article, Rob Potter, Vice President of Americas Sales at Symantec, outlines why introducing new technologies creates security gaps in infrastructure and how agencies can remediate the issue.


    • Cybersecurity , Symantec
  • Agencies Shift Focus to Cyber Resilience

    This GCN article outlines how agencies are taking a more holistic approach to improving their cyber posture in the post-Cyber Sprint era.


    • Cybersecurity , All
  • One-On-One with Ron Ross

    In this GCN article, journalist Francis Rose interviews Ron Ross, Fellow at NIST, about his views on building cyber-resilient systems within the public sector.


    • Cybersecurity , All
  • A Growing Realization That Hybrid Cloud Makes the Most Sense

    Tricia Fitzmaurice, the Regional Manager for Law Enforcement and Justice at Red Hat, explains how the benefits and potential of hybrid cloud are increasing each day as agencies migrate applications that are cloud ready and keep others on premise.


    • Red Hat, Open Source
  • SolarWinds Provides IT Visibility for the VA

    Innovation in Government Success Stories: Hear how SolarWinds partnered with the Department of Veteran Affairs (VA) to consolidate their IT management tools into a single enterprise-wide platform to provide greater visibility and better oversight.


    • IT Modernization, SolarWinds
  • FCW Report: Shining a Spotlight on the Customer Experience

    Read how government is working to embrace customer experience principles to energize employees, enhance public trust and strengthen partnerships with insights from industry and government leaders in CX.


    • Citizen Experience, All
  • Bringing the Government Customer into Focus

    By gaining a clear vision for improving their customers’ experiences, agencies can have a profound impact on mission outcomes.


    • Citizen Experience, All
  • Embracing the Experience Economy

    According to Stephanie Thum, Chief Adviser for Federal Customer Experience at Qualtrics, the government’s focus on customer experience is rooted in an ever-evolving need to adapt to new expectations.


    • Citizen Experience, Qualtrics
  • Employees: The Linchpin of Agency Success

    Carmen Krueger, Senior Vice President for North American Enterprise Sales at Qualtrics, explains how improving customer satisfaction and mission outcomes starts by focusing on the employee experience.


    • Citizen Experience, Qualtrics
  • Using Threat Intelligence to Stay Ahead of Cyberattacks

    The right threat intelligence rounds out the security arsenal so that state and local government agencies can stay ahead of threats. Sarah Geary, manager of Intelligence for Executives at FireEye, explains how.


    • FireEye, Cybersecurity
  • Understanding and Controlling the Connected Device Landscape

    Shawn Taylor, Senior Systems Engineer with Forescout, explains how continuous device visibility and automated controls enable organizations to take fuller advantage of emerging technologies.


    • Cybersecurity , Forescout
  • Using Data to Solve Societal Challenges

    Kevin Richards, Vice President and Head of U.S. Government Relations at SAP, says that tackling complex issues requires the ability to quickly measure the effectiveness of solutions.


    • Citizen Experience, SAP
  • GovLoop Guide: Security in the Digital Age

    In this guide, created in collaboration with GovLoop, Carahsoft and partner companies, we look at the latest federal, state and local initiatives and legislation around identity access management and cybersecurity.


    • All, Cybersecurity