Reframe Engage AWS ISV  

Reframe Engage AWS ISV

Step 1 of 6

Unified Communications

A Unified Customer Engagement Platform for facilitating context aware communication and collaboration between government agencies and their customers, including Advanced Scheduling Studio, 2-Way Text Messaging, Internet Calling, Video Integration, SMS & Email Broadcast Messaging and Chat all built and designed around a robust CRM Solution.

Benefits:

  • Text, Audio, or Call Center, the ability to connect with your customers and constituents in their preferred mode.
  • Push automatic alerts and notifications via SMS and Email to customers, constituents, and employees.
  • Provides a wide range of unified communication features from a single platform.
  • Pay for what you use and remove the overhead of setting up and maintaining communications infrastructure.
Unified Communications Unified Communications

Step 2 of 6

Advanced Scheduling for Constituents & Customers

The Advanced Scheduling Studio will allow your constituents and customers easy access to connect with your state or agency for an services you offer. The system allows for customer slot management by staff, group scheduling, unlimited departments and appointment types, custom fields for capturing unique information, Outlook and Gmail Calendar Integration. Integrate your own video service such as Zoom, Teams, and Google Meet all embedded within your meeting confirmations and text messages. Employees can share a group or organizational calendar or their personal calendar for appointment scheduling.

Benefits:

  • Easy Appointment Scheduling for the public that would like to connect with your state or agency.
  • Outlook and Gmail Calendar Integration
  • Zoom, Teams, and Google Meet Integration
  • Unlimited Departments, Locations, Appointment types and more
Advanced Scheduling for Constituents & Customers Advanced Scheduling for Constituents & Customers

Step 3 of 6

CRM

Build relationships through context-aware engagement with your constituents and customers. The robust CRM keeps all communications, email, text, calls, video calls, forms, documents, correspondence, appointments and more. The CRM allows one-click access to all communication modes. The feature rich custom templates for SMS and Broadcast messaging makes it super easy to manage and send messages out quickly and easily.

Benefits:

  • Multiple ways to connect directly from the CRM and customer record
  • One-Click multi-modal features
  • Logs of all communications between you and your customer
  • Notifications & Alert Broadcasts
CRM CRM

Step 4 of 6

K-12 Student Check-in with SMS Text and Attendance Reporting

ReFrame Engage Check-In transforms attendance and communication insights by providing real-time SMS notifications to parents and guardians when a student has checked in to school. Schools can efficiently take attendance both in the classroom and at any after-school activity, while parents stay engaged with instant attendance updates as needed.

Benefits:

  • Accessible - Easy to implement & user friendly
  • Integrated with personalized communication
  • Streamline attendance at the door and in-class rooms
  • Provides alerts and notifications for any active situation throughout multiple state buildings
K-12 Student Check-in with SMS Text and Attendance Reporting K-12 Student Check-in with SMS Text and Attendance Reporting

Step 5 of 6

Notifications & Alerts

ReFrame Engage offers a comprehensive notifications and alerts module that delivers high volume registrations from staff and employees by publishing QR Codes for users to scan and select one or more buildings they want to receive notifications for. The system will give you the ability ability to configure broadcast SMS Text messages (based on a template or custom text) to be sent to subscribers regarding an event, and view/report on the status of the message delivery and other metrics.

Benefits:

  • QR Code generated directly within the ReFrame Engage module
  • Mobile friendly user interface for employee registration
  • Notifications both SMS Text and Email
  • Provides alerts and notifications for any active situation throughout multiple state buildings
Notifications & Alerts Notifications & Alerts

Step 6 of 6

Custom Form Builder

The Custom Form Builder offers a user friendly user interface that offers many features to build your own custom, electronic, and automated forms. The AI powered forms management dashboard helps you quickly create forms where they can be save and use for any customer. The Customer can fill out the form electronically and delivery will be right back into the customer CRM record for review.

Benefits:

  • No more fillable PDF's
  • Sending forms with one click directly form the CRM record
  • Forms get submitted back into the customer you sent it to
  • Easy to manage Form Dashboard and management console
Custom Form Builder Custom Form Builder