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Deviniti - My Request Extension for Jira

Enhances the user interface by showing or hiding specific fields and options based on previous user selections to simplify ticket creation.

Step 1 of 4

My Request Extension for Jira Service Management

The My Requests Extension for Jira Service Management app opens up a new set of possibilities in terms of visibility control and access for customers to their Requests pages. As an administrator, you have full control over the view and permissions at a click of a button.

Benefits:

Using Requests page which replaces the native one and offers a broad range of customization options.
Setting Fields configuration to decide about fields that are available as columns and filtering criteria for end users so that they can decide which data to display on the list with requests.
Creating filters with saved views and sharing them with different users thanks to the Filters management functionality.
Determining Visibility of the page with requests.

Step 2 of 4

Simplify request management with a personalized Request page and access control

Customer-centric request organization and security. Let customers filter and search their requests with ease on the Customer Portal. Take care of security and request organization.

Benefits:

Ability to customize My Requests page using filters and columns.
Ability to manage fields and filters displayed on the Requests page.
Ability to review the request list view as any user within the system.

Step 3 of 4

Simplified request navigation

Customers can find and manage their Jira requests quickly. The app provides special filters and advanced search capabilities to make managing requests on the Customer Portal easy.

Benefits:

Dashboard with relevant filters Use a dashboard with different filters to find and organize requests. Filters’ criteria include status, priority, request type, and 35+ other filter types.
Advanced search capabilities Search requests by entering keywords, assignees, or request details.
Exporting requests Easily export a list of requests to CSV or XLSX files. Choose the delimiter, date format, and date/time format for your exported files

Step 4 of 4

Control request privacy

Protect sensitive information and avoid unauthorized access to requests. Decide who should have access by grouping group individual users.

Benefits:

Restrict access to requests Set request visibility to individual users, groups, or organizations. Use User scopes for collective grouping, saving manual work in large instances.
Configure visibility of fields Configure the visibility of system fields and custom fields that appear on the Request page.
Ability to decide whether each field should become visible as a column or a filter criteria.