Deviniti - Extension for Jira Service Management  

Deviniti - Extension for Jira Service Management

Comprehensive feature bundle that improves the Customer Portal by adding dynamic forms, bundling multiple fields into a single view, and displaying additional ticket details like SLAs and linked issues to the end user.

Step 1 of 4

Extension for Jira Service Management

Extension for Jira Service Management is the most wanted feature bundle for your Customer Portal. It improves security, usability and appearance of the solution to help teams providing top-notch customer support. The app allows to display more issue details on the Customer Portal, set up permissions for various elements and build dynamic request forms.

Extension for Jira Service Management Extension for Jira Service Management

Benefits:

  • Bundled Fields which enable you to bundle all information into one custom field and use related advanced settings.
  • Dynamic Forms which serve for creating dynamic request forms that display or hide fields based on user input.
  • User Synchronization to synchronize organizations and Jira groups by using three available types of synchronization.
  • the Issue View options that allow you to display the issue view with configured SLA data only to selected user groups and add three available types of post functions.
Step 2 of 4

Speed up ticket resolution time

Simplify Jira forms for both agents and customers. Display only essential fields on tickets based on previous choices.

Speed up ticket resolution time Speed up ticket resolution time

Benefits:

  • Tickets free from unnecessary information.
  • Simplified filling in Jira Service Management forms for your clients.
  • A Guarantee that the included data is always enough for agents to work on.
  • Improved IT service team responsiveness and competence.
Step 3 of 4

Make sure your company is transparent with customers

Share details and SLAs to make sure all the stakeholders keep up with what’s going on with their requests.

Make sure your company is transparent with customers Make sure your company is transparent with customers

Benefits:

  • Ability to display attachments, related Jira issues, and SLAs on request forms.
  • Ability to complete request forms with links to external resources.
  • Ability to instantly update customers on their requests’ progress.
  • Ability to merge information into thematic sections.
Step 4 of 4

Reduce manual work for Jira admins

Group users and decide who can access specific information.

Reduce manual work for Jira admins Reduce manual work for Jira admins

Benefits:

  • Ability to control permissions in your Jira Service Management Customer Portal.
  • Ability to automate the ticket creation process to improve data integrity.
  • Easy configuration of the Customer Portal to meet the specific needs of your organization
  • Always maintained security and privacy: the app meets the requirements of the Atlassian Marketplace Security Bug Bounty Program