Improving Government CX Services to Build Trust Amongst Customers
by:
LaRel Rogers
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
Read Article »Securing Operational Technology with Cyber-Informed Engineering
by:
Andrew Ginter
Cyber-informed engineering recognizes the importance and necessity of using both engineering tools and conventional cybersecurity designs to secure OT networks.
Read Article »Enterprise Service Management in the Physical Realm: Understanding PPESM
by:
Ross Marks
By leveraging a centralized, user-friendly system with automated workflows and mobile accessibility, PPESM empowers agencies to streamline processes, optimize resource allocation, and ensure regulatory compliance.
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