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Security Protections to Maximize the Utility of Generative AI
August 16th, 2023
Educating users about the pros and cons of generative AI and implementing a DLP can prevent accidental data leakages and other security risks.
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People Plus Technology: Building a Resilient Federal Cyber Workforce
August 14th, 2023
Dive into what the government is doing to tackle the current state of cyber workforce on a sweeping federal level and on a more agency-specific level.
- Tagged Automation, Cybersecurity, ExtraHop, FNN, Fortinet, Innovation in Government, Ivanti
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Building a DevSecOps Culture
August 11th, 2023
Learn how you can implement DevSecOps to support your journey to secure, innovative software from industry and Government thought leaders.
- Tagged Artificial Intelligence, Atlassian, Copado, Cybersecurity, DevSecOps, Dynatrace, FCW, GitLab, Innovation in Government, Open Source, Red Hat, Tetrate, Veracode, VMware
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A Unified Identity: Login and Customer Experience
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Utilizing Data to Improve in Customer Experience
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Transforming Digital Services and Modernizing Risk Posture in Colorado
July 25th, 2023
Emerging technologies and new digital services provide State and Local agencies more opportunities to connect with citizens and enhance user experience.
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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Digital Government Services, HR and Training Technology
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Following the Funding of Innovation in Customer Experience
July 17th, 2023
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology
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IRS Uses Digital Signatures for Improved Public Experiences
July 14th, 2023
Digital signatures improve day-to-day for businesses operating in a post-pandemic hybrid world, and the same benefits apply to government agencies.
- Tagged Adobe, Adobe Acrobat, Cybersecurity, Digital Signatures, IRS