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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
Following the Funding of Innovation in Customer Experience
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
DoDIIS Takeaways: IT Workforce, Partnerships, Interoperability and Data Management
Discussions at DoDIIS examined DoD and IC challenges for IT workforce development and retention, partnerships, interoperability and data management.
Advancing the Art of Data Analytics
Read the latest insights from industry thought leaders, government interviews and historical perspectives on the future of Data Analytics.
The Best of What’s New in Hybrid and Remote Work
Read the latest insights from hybrid and remote work thought leaders and additional industry research from GovTech on Carahsoft's Community Blog.
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