category >> state-and-local-government
June 24th, 2016
At this year’s Citizen Engagement Seminar, tying engagement strategies – whether they be technology buys, IT modernization migrations, or social media efforts – to a customer-focused goal emerged as a key theme. By adopting a citizen-first focus, agency communicators get a new perspective on how to successfully achieve their goals.
June 22nd, 2016
When choosing where to invest limited dollars and allocate already stretched resources, agencies are reaching a standstill – to combat threats successfully, organizations need both pieces of the puzzle – funds and expertise – in order to ensure that they’re adequately prepared.
June 20th, 2016
As more government processes move online, the need for a signature prevents many organizations from going fully digital. State and local agencies, in particular, have struggled with signatures because of the offline workflows they necessitate.
June 14th, 2016
With more and more agencies going paperless and moving to virtual storage infrastructures, organizations have to bolster their security strategies and learn how to anticipate future attacks.
June 13th, 2016
311 services can be time-intensive and confusing, both for the user and the receiver. But why does it have to be that way? Constituent communication with government should be simple and convenient. Even more, it should be available through popular platforms that citizens use. For 311 programs to truly be successful, citizens should be able to connect with public services on their time and on the platform of their preference.
June 8th, 2016
In our smartphone-carrying, information-gathering world, we want information to be delivered quickly and seamlessly, and personalized to our needs. We do not want to stand in line, sit on hold, or have to navigate through tedious dropdown menus to ultimately find general information that may or may not pertain to us.
June 2nd, 2016
Today, nearly 80% of companies leverage eLearning to train their workforce, and with a wide variety of tools on the market, it’s becoming more and more challenging for instructors to choose the right tools for their audience. Educators and instructional designers across industries need to stay ahead of today’s rapidly evolving eLearning landscape.
May 26th, 2016
State and local agencies across the country are making conscientious efforts to meet the needs of citizens, whether it’s through better communication systems, opening county data, or enhancing public services with better IT.
May 6th, 2016
Modernizing legacy systems and processes is a key component of innovating public sector services. However, government’s transition to modern architecture is frankly just not as simple as it is for commercial counterparts.
- Constituent Engagement, Customer Experience, Digital Strategy, Public Sector Veteran Support, Salesforce