category >> customer-experience
March 4th, 2020
Read the latest 2020 insights from industry thought leaders in customer experience for government on Carahsoft's Community Blog.
- AI & Machine Learning, Cloud Computing, Constituent Engagement, Customer Experience, Cybersecurity, FCW, Government Services, IIG, Salesforce, Salesforce ISV
July 15th, 2016
Case management systems provide a centralized platform to track the status of customer (or in this case, citizen) interactions and report back the success of those exchanges. However, with a growing number of multi-channel connections with citizens, tracking is becoming exponentially complex.
June 27th, 2016
One need look no further than news headlines to find examples of government customers – citizens – thinking they are poorly served by government and making decisions based on that belief. I’ll leave it to others to debate whether constituent or customer beliefs are valid. But there are lessons government organizations can learn – and that some have already learned – about improving customer experience.
- Citizen Service, Constituent Engagement, Customer Experience, Digital Strategy, Innovation in Government
May 9th, 2016
To ease the obstacles associated with IT change and End User Computing, EMC has brought together a number of the most used and trusted technology vendors to create solutions that help government users realize the promise of EUC and BYOD without sacrificing the comfort and trust that IT teams have in their existing technologies.
April 21st, 2016
Software as a Service (SaaS) is revolutionizing the technical landscape in government, offering a new way for users to access computing applications. As cloud computing continues to grow within the public sector, SaaS use will continue to increase alongside cloud adoption rates, offering improved access to critical business applications for all users in federal, state, and local governments nationwide.
- BasicGov, Customer Experience, Customer Service, Department of Energy, Salesforce, Software as a Service
April 5th, 2016
The 2016 Adobe Digital Government Assembly focused on “Delivering Digital Experiences that Matter.” While digital government is pushing the boundaries of innovation, the end goal is to better serve the community with secure, user-friendly interfaces and experiences for end-users.
- ADGA, Adobe, Adobe Digital Government Assembly, Cloud, Constituent Engagement, Digital Strategy, FedRAMP, Forms, Mobile Government, Open Source
March 11th, 2016
At this year’s Adobe Digital Government Assembly, Michel Laviolette, Senior Director of the Web Standards Office at the Treasury Board of Canada Secretariat, shared how digital service teams across the Government of Canada worked together to revamp the government’s main portal, Canada.ca, in order to better serve citizens.
March 4th, 2016
What’s next in improving the government’s reach to citizens? Many are finding the answer to that question in the developing environment where public sector organizations and citizens collaborate in support of public safety.
February 24th, 2016
The City of Tacoma, Washington’s Information Technology Division (CoT ITD) has continuously improved the process of providing superior customer support online. Through their TacomaFirst311 and TacomaData programs, using IT service management (ITSM) to align IT services with business needs, CoT lTD has gained increased visibility into their business process and improved the tracking of service delivery.