Carahsoft :: Community - category customer-experience

Customer Experience, Digital Experience, State and Local Government

Rethinking Citizen Services for a Digital Experience

June 16th, 2021

State and Local Governments are moving toward a more inclusive and holistic digital citizen services experience. Learn how building from service success, overcoming the digital divide and rethinking how services are provided can support the movement.

Tagged Citizen Services, Customer Experience, digital experience, Legacy Modernization, State and Local Government

Customer Experience, Digital Experience, Open Source

Digitally Transforming the Customer Experience

June 9th, 2021

Read the latest insights from government customer experience thought leaders and additional industry research from FCW in Carahsoft's Community Blog.

Tagged Adobe, Akamai, Customer Experience, digital experience, Digital Transformation, Granicus, IIG, Innovation in Government, Liferay, Open Source, Salesforce, Talkdesk

Customer Experience, Health, Public Safety, State and Local Government

Using Technology to Manage Vaccine Distribution

May 25th, 2021

Genesys' Chad Cole discusses steps state and local government agencies can take to improve customer experiences and management of vaccine distribution.

Tagged Artificial Intelligence, Automation, CDC, COVID-19, Genesys, Healthcare, Pandemic Response, SLG, State and Local Government, Vaccine Distribution

Chad Cole
Director of Solution Consulting – Public Sector, Genesys

Customer Experience, Federal Government

Technology’s Role in Hire-to-Retire in Government

May 14th, 2021

Read about how Hire-to-retire (H2R) integrated human processes creates meaningful career paths for people using employee lifecycle tools while remaining cost efficient.

Tagged Employee Retention, FedInsider, H2R, Hire-to-Retire, Integrated Human Processes, Salesforce, US Army

Greg Brundidge
Vice President, Business Development Executive for DoD, Salesforce

Customer Experience, Government Telework, IT Modernization

IT Service Desk: Here to Help Government Agencies Run More Efficiently

April 2nd, 2021

Solarwinds' Brandon Shopp explains the importance of the IT service desk in today's remote work environments and how it can improve agencies' efficiency on the Carahsoft Community Blog.

Tagged IT Help Desk, IT operations, IT Service Desk, IT Service Management Solution, ITSM, SolarWinds

Brandon Shopp
Group Vice President, Product Management, SolarWinds

Customer Experience

Developing a Customer-First Mindset

March 4th, 2021

Read insights from government customer experience thought leaders as they discuss topics like cloud security, fostering employee development and collaborative AI.

Tagged Customer Experience, CX, FCW, FCW 2021, IIG, Innovation in Government, Salesforce

Customer Experience, Digital Experience

Improving the User Experience by Integrating Security

January 29th, 2021

Okta's Chris Niggel talks the importance of choosing the right security solutions, keeping users engaged and where agencies will focus their efforts in the future.