category >> customer-experience
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IT Service Desk: Here to Help Government Agencies Run More Efficiently
April 2nd, 2021
Solarwinds' Brandon Shopp explains the importance of the IT service desk in today's remote work environments and how it can improve agencies' efficiency on the Carahsoft Community Blog.
- Tagged IT Help Desk, IT operations, IT Service Desk, IT Service Management Solution, ITSM, SolarWinds
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Developing a Customer-First Mindset
March 4th, 2021
Read insights from government customer experience thought leaders as they discuss topics like cloud security, fostering employee development and collaborative AI.
- Tagged Customer Experience, CX, FCW, FCW 2021, IIG, Innovation in Government, Salesforce
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Improving the User Experience by Integrating Security
January 29th, 2021
Okta's Chris Niggel talks the importance of choosing the right security solutions, keeping users engaged and where agencies will focus their efforts in the future.
- Tagged CMMC, FedRAMP, GovForward Multicloud Series, okta, Okta Security Solutions, Security Solutions, User Experience, UX
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Top 3 Ways to Help People with Access to Government Information and Services
June 16th, 2020
Liferay's Kale Fluharty talks the 3 ways that a DXP can help your agency improve it's digital experience on the Carahsoft Community Blog.
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Designing a Better Digital Experience
June 10th, 2020
Read the latest 2020 insights from industry thought leaders in digital experience for government on Carahsoft's Communty Blog.
- Tagged Adobe, CX, digital experience, DX, FCW, Genesys, Nuance, okta, Salesforce, ServiceNow
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The Importance of Visual Media and Engagement
March 19th, 2020
Carahsoft's Sr. Adobe Product Specialist, Gary Reburn, talks the importance of Visual Media and Engagement for your agency on Carahsoft's Community Blog.
- Tagged Adobe, Customer Engagement, Customer Experience, CX, Visual Media
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Elevating Government Services with Cloud
March 4th, 2020
Read the latest 2020 insights from industry thought leaders in customer experience for government on Carahsoft's Communty Blog.
- Tagged AI & Machine Learning, Cloud Computing, Customer Experience, Cybersecurity, FCW, Government Services, IIG, Salesforce
