category >> customer-experience
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The Best of What’s New in Government Customer Experience
January 14th, 2022
Read the latest insights from government Customer Experience thought leaders and additional industry research from GovTech on the Carahsoft Community Blog.
- Tagged Acquia, Customer Experience, DocuSign, Genesys, Government CX, IIG GovTech, Innovation in Government, Qualtrics, ServiceNow, Zoom
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Federal Customer Experience Initiatives: CX Executive Order and the President’s Management Agenda
December 22nd, 2021
President Biden has signed an executive order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Between this order, new directives, and acts, the federal government aims to enhance customer experience.
- Tagged 21st Century IDEA Solutions, Biden-Harris, Customer Experience, Executive Order, Federal Government, Government Service, PMA, PMC, President Management Agenda
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Government Experience: Driving Digitization of Services
October 6th, 2021
Hear from industry-leading panelists who outline ways the government can seamlessly transition to digitization, utilize hybrid as a strategy, embrace feedback, and leverage omni-channel engagement.
- Tagged Constituent Engagement, Customer Experience, Federal Government, Government Digitization, Hybrid Approach Strategy, Omni-Channel Engagement
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Government Experience: Outreach and Constituent Engagement
September 30th, 2021
This session featured insights and statistics from industry-leading panelists on the importance of multichannel communication outreach in the federal government to provide information to all demographics and improve constituent engagement.
- Tagged Constituent Engagement, Customer Experience, Federal Government, Federal Government Outreach, Multichannel Communication, Social Media Communication
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Government Experience: Modernizing Websites
September 10th, 2021
Learn about how website modernization can be key to successful digital infrastructure from leaders at Carahsoft's 11th Annual Government Customer Experience & Engagement Seminar.
- Tagged Constituent Engagement, Customer Experience, Federal Government, Government Website Modernization, State and Local Government, Website Modernization
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Rethinking Citizen Services for a Digital Experience
June 16th, 2021
State and Local Governments are moving toward a more inclusive and holistic digital citizen services experience. Learn how building from service success, overcoming the digital divide and rethinking how services are provided can support the movement.
- Tagged Citizen Services, Constituent Engagement, Customer Experience, digital experience, Legacy Modernization, State and Local Government
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Digitally Transforming the Customer Experience
June 9th, 2021
Read the latest insights from government customer experience thought leaders and additional industry research from FCW in Carahsoft's Community Blog.
- Tagged Adobe, Akamai, Constituent Engagement, COVID-19, Customer Experience, digital experience, Digital Transformation, Granicus, IIG, Innovation in Government, Liferay, Open Source, Salesforce, Salesforce ISV, Talkdesk
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Using Technology to Manage Vaccine Distribution
May 25th, 2021
Genesys' Chad Cole discusses steps state and local government agencies can take to improve customer experiences and management of vaccine distribution.
- Tagged Artificial Intelligence, Automation, CDC, COVID-19, Genesys, Healthcare, Pandemic Response, SLG, State and Local Government, Vaccine Distribution
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Technology’s Role in Hire-to-Retire in Government
May 14th, 2021
Read about how Hire-to-retire (H2R) integrated human processes creates meaningful career paths for people using employee lifecycle tools while remaining cost efficient.
- Tagged Employee Retention, FedInsider, H2R, Hire-to-Retire, Integrated Human Processes, Salesforce, US Army
