category >> customer-experience
March 17th, 2022
Check out insights from digital service delivery thought leaders and additional industry research from FCW on the Carahsoft Community Blog.
- Constituent Engagement, COVID-19, Customer Experience, Digital Service Delivery, Digital Services, Government Digital Services, Innovation in Government, Salesforce
March 10th, 2022
Discover insights from modernization thought leaders, government interviews, historical perspectives and industry research on the future of modernization.
- Alteryx, Constituent Engagement, Customer Experience, CX, Digital Transformation, Government Modernization, GovLoop, iNet, Innovation in Government, Mobomo, OPM, Qualtrics, SolarWinds, USAID, Wayne County Michigan, Zoom
January 14th, 2022
Read the latest insights from government Customer Experience thought leaders and additional industry research from GovTech on the Carahsoft Community Blog.
- Acquia, Customer Experience, DocuSign, Genesys, Government CX, IIG GovTech, Innovation in Government, Qualtrics, ServiceNow, Zoom
December 22nd, 2021
President Biden has signed an executive order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Between this order, new directives, and acts, the federal government aims to enhance customer experience.
- 21st Century IDEA Solutions, Biden-Harris, Customer Experience, Executive Order, Federal Government, Government Service, PMA, PMC, President Management Agenda
October 6th, 2021
Hear from industry-leading panelists who outline ways the government can seamlessly transition to digitization, utilize hybrid as a strategy, embrace feedback, and leverage omni-channel engagement.
- Constituent Engagement, Customer Experience, Federal Government, Government Digitization, Hybrid Approach Strategy, Omni-Channel Engagement
September 30th, 2021
This session featured insights and statistics from industry-leading panelists on the importance of multichannel communication outreach in the federal government to provide information to all demographics and improve constituent engagement.
- Constituent Engagement, Customer Experience, Federal Government, Federal Government Outreach, Multichannel Communication, Social Media Communication
September 10th, 2021
Learn about how website modernization can be key to successful digital infrastructure from leaders at Carahsoft's 11th Annual Government Customer Experience & Engagement Seminar.
- Constituent Engagement, Customer Experience, Federal Government, Government Website Modernization, State and Local Government, Website Modernization
June 16th, 2021
State and Local Governments are moving toward a more inclusive and holistic digital citizen services experience. Learn how building from service success, overcoming the digital divide and rethinking how services are provided can support the movement.
- Citizen Services, Constituent Engagement, Customer Experience, digital experience, Legacy Modernization, State and Local Government
June 9th, 2021
Read the latest insights from government customer experience thought leaders and additional industry research from FCW in Carahsoft's Community Blog.
- Adobe, Akamai, Constituent Engagement, COVID-19, Customer Experience, digital experience, Digital Transformation, Granicus, IIG, Innovation in Government, Liferay, Open Source, Salesforce, Salesforce ISV, Talkdesk