category >> constituent-engagement
February 15th, 2016
Throughout 2015-2016, more and more agencies are adding digital experiences executives to their leadership and tying in customer satisfaction goals to their agency’s mission.
- Adobe, Cloud, Constituent Engagement, Digital Experiences, FedRAMP, Innovation in Government, Mobile Government
January 25th, 2016
Salesforce is working with agencies to simplify communication with citizens. State and local agencies are achieving communicative clarity by embracing the cloud–more specifically, implementing cloud-based solutions that make it easier to listen and adapt.
- Application Delivery, Citizen Service, Cloud, Constituent Engagement, Customer Experience, Government of Canada, Salesforce, SLG, State and Local Government
December 22nd, 2015
Customer service has been named a cross agency priority by the White House, and more and more agencies are adding citizen experience executives to their leadership. However, the shift to citizen-centric service is not an easy one to make.
- Adobe, Adobe Connect, Constituent Engagement, Customer Experience, Forms, GovDelivery, SAP, Social Media, Website Content Management
October 29th, 2015
GTEC delivered a thought-provoking program on providing IT decision makers in the Government of Canada insights into technology and service delivery.
October 14th, 2015
From banking, to shopping, to research, and more, it seems that everything customer-service related is now beginning all online.
- Adobe, Constituent Engagement, Customer Experience, Digital Strategy, Government of Canada, Government Technology, Website Content Management
August 28th, 2015
Carahsoft has just partnered with Text2Them, a new SMS network that mirrors the workflow of phone systems, allowing for two-way text – a workflow that educators and students alike are used to.
July 10th, 2015
Carahsoft’s fifth annual Citizen Engagement Seminar on June 11 in Washington, DC, provided federal and state and local leaders an opportunity to share their successes and challenges in making government services more effective.
June 1st, 2015
Summer may be the traditional wedding season, but it’s a different kind of engagement that we focus on each June. The fifth annual Citizen Engagement Seminar is scheduled for June 11 in Washington, DC. With surveys showing that citizen satisfaction with federal government services is down for the second year in a row, changing the way government works with the public is critical.
May 20th, 2015
Social media brings significant innovation in how we communicate and collaborate. This transformational innovation undoubtedly pioneers interpersonal interactions, but more significantly, it impacts how we lead, demanding that every leader have social media in their leadership toolkit.