category >> citizen-engagement
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Transforming Customer Engagement with a Platform Approach
June 17th, 2019
Salesforce's Todd Schroeder talks how the success around customer engagement is based on more and more governments taking a platform approach.
- Tagged Citizen Engagement, Cloud Computing, Salesforce
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A Commitment to Good Design Elevates Agencies
April 4th, 2019
Good design builds credibility and earns trust, which means it is no longer a luxury but a necessity.
- Tagged Adobe, Citizen Experience, design
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From Speed to Value: How Application Development Is Changing
March 18th, 2019
Value Stream Management has been taught for years.. Recently, IT leaders have taken renewed interest because of the massive benefits that are possible.
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The 21st Century IDEA Became Law … What Now?
February 11th, 2019
The 21st Century IDEA focuses on five core areas related to the public’s online experience: website modernization, digitization of government services and forms, electronic signatures, customer experience, and standardization.
- Tagged 21st century IDEA, Adobe, leadership, legislation
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4 Criteria for Evaluating Agency Knowledge Management Program Effectiveness
November 14th, 2018
To judge a knowledge management program’s effectiveness, here are four criteria for agency leaders to consider
- Tagged Atlassian, Big Data, Knowledge Management
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When It Comes to Reaching Citizens, Go Back to the Basics
August 30th, 2018
Email marketing trends are fast-moving, agency communication professionals need to focus on reaching their constituents by re-evaluating their tactics.
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Migrating Mission-Critical Applications to Make the Most of the Cloud
April 12th, 2018
To truly transform enterprise IT, government agencies must also consider the most complex, mission-critical enterprise applications to migrate to the cloud.
- Tagged applications, Cloud migration, Innovation in Government, mission-critical, scalability, Virtustream
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3 Easy Steps to Enhance Citizens’ Digital Experiences Through Creative Websites
February 21st, 2018
The customer-service phenomenon, associated with organizations such as Amazon and Apple, is reaching into the work of federal, state and local governments.
- Tagged Adobe, customer journey, digital experience, images, navigation, website speed
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6 Reasons You Won’t Want To Miss Adobe’s Empowering Your Government Business Series
January 17th, 2018
The relationship between the government and its citizens is becoming more immersive – is your agency leveraging the right tools to optimize experience?
