Mark Richards brings over 30 years of enterprise software experience, with 25 years dedicated to customer-facing sales roles across multiple verticals. Recognized as a trusted advisor and strong advocate for customer success, Mark leads a team of pre-sales solution engineers within a matrix sales model. In his role, he oversees the day-to-day management, motivation, coaching, recruitment, scheduling and training of the EUC Solution Engineering team serving the State and Local Government and Education (SLED) vertical. Mark is passionate about driving both personal and professional growth, ensuring each team member’s skills align with organizational objectives to fuel business growth.