Genesys sponsored the FCW Citizen Engagement Summit where attendees learned about:
- Making all websites and forms accessible
- Speeding the digital transformation process
- Shared digital services and interagency resources
- Automation's role in improving the citizen experience
- How to gather and incorporate feedback from the users
- Securing the transactions and data from digital interactions
- Integrating siloed services into more-flexible digital platforms
- Managing and mining the data from citizen interactions to improve service