category >> customer-experience-and-engagement
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Personalized Digital Experiences in Government
August 23rd, 2022
The future of government digital experiences is one in which, no matter who you are, where you are, or what you need, you have the freedom to engage in a truly personalized manner with your government.
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The Refocus on Customer Experience
August 18th, 2022
By receiving and implementing feedback, agencies can refocus their customer services to better serve the public and improve customer experience.
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Modernizing Your Agency to Improve Customer Experience
August 12th, 2022
From Carahsoft's recent Government Customer Experience and Engagement Summit, learn how federal, state and local governments can enhance their services to provide exceptional customer service.
- Tagged Customer Experience and Engagement, CX, FCW, Government Customer Experience and Engagement Summit
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Creative Projects and Compatible File Types Built for Government
March 24th, 2022
Government entities can better support their creative projects by using multiple accessible and compliant file types for sharing across the public sector.
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Future-Proofing Digital Service Delivery
March 17th, 2022
Check out insights from digital service delivery thought leaders and additional industry research from FCW on the Carahsoft Community Blog.
- Tagged COVID-19, Customer Experience and Engagement, Digital Government Services, FCW, Innovation in Government, Salesforce
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Turning Vision into Reality: How Agencies Can Forever Improve
March 10th, 2022
Discover insights from modernization thought leaders, government interviews, historical perspectives and industry research on the future of modernization.
- Tagged Alteryx, COVID-19, Customer Experience and Engagement, CX, Digital Transformation, GovLoop, iNet, Innovation in Government, Mobomo, OPM, Qualtrics, SolarWinds, USAID, Video Technology, Wayne County Michigan, Zoom
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The Best of What’s New in Government Customer Experience
January 14th, 2022
Read the latest insights from government Customer Experience thought leaders and additional industry research from GovTech on the Carahsoft Community Blog.
- Tagged Acquia, Customer Experience and Engagement, DocuSign, Genesys, GovTech, Innovation in Government, Qualtrics, ServiceNow, Zoom
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Federal Customer Experience Initiatives: CX Executive Order and the President’s Management Agenda
December 22nd, 2021
President Biden has signed an executive order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Between this order, new directives, and acts, the federal government aims to enhance customer experience.
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Government Experience: Driving Digitization of Services
October 6th, 2021
Hear from industry-leading panelists who outline ways the government can seamlessly transition to digitization, utilize hybrid as a strategy, embrace feedback, and leverage omni-channel engagement.