WalkMe for Application Development <br> CRM<br> and more  

WalkMe for Application Development
CRM
and more

Agencies have been running the same legacy playbook for introducing complex workflows within enterprise-grade software to a diverse multi-generational workforce and called it The Skills Gap. Here is how a Digital Adoption Platform (DAP) changes the game, and evens the playing field for the people supporting The Mission.

Step 1 of 7

Data Driven Approach

Step 1 of 7

Data Driven Approach

Get total visibility into application usage and user journeys as you gain data-backed opportunities to improve digital adoption.

Leverage WalkMe’s Analytics suite to gain actionable insights into user journeys and behaviors. WalkMe becomes your authoritative data source on all applications for the purpose of identifying application End of Life (EOL), streamlining cross-application workflows, improve Employee and Customer Experience through eliminating Operational Drag.

Step 2 of 7

Tech Stack Rationalization

Step 2 of 7

Tech Stack Rationalization

Get full visibility into what apps you're running. See who's using them, and whether they're being used as intended. So you can make better choices about how you optimize your software spend.

Cost Optimization is a critical component in every IT practice. Know what tools are being utilized by your teams, and ensure they are being leveraged to their greatest extent, and eliminate unused tools.

Step 3 of 7

Tier Zero Support

Step 3 of 7

Tier Zero Support

Prevent help tickets with just-in-time assistance and behavior-based help. Reduce knowledge loss from acquisitions training with in-system guidance and information. Onboard users quickly and efficiently. Improve user productivity and satisfaction by providing proactive enablement and ondemand guidance.

Step 4 of 7

Process Efficiency

Step 4 of 7

Process Efficiency

Improve the overall adherence to process. Remove empty clicks and non valued time in software.

Step 5 of 7

Compliance

Step 5 of 7

Compliance

Create tips and guidance to ensure adherence with process requirements.

Adhere to policies, plans & approaches across applications. Audit and monitor processes in real time, force users to follow prescriptive paths, regardless of level, from start to finish. Mitigate noncompliance and show clients exactly where your team fell out of a process. Speed investigations and drastically increase accountability.

Step 6 of 7

Change Management

Step 6 of 7

Change Management

Communicate with users to guide them through change contextually, requiring minimal formal training.

Step 7 of 7

Cross Application Automation

Step 7 of 7

Cross Application Automation

Guide and automate users through processes even when they span multiple applications.