Healthcare providers face increased expectations from patients, especially as it relates to transparency and responsiveness. These demands are critical to meet but are difficult to realize in such a highly regulated industry. HIPAA already makes protected health information (PHI) subject to strict rules and additional regulation is likely to continue with new policies coming in to play. So how do healthcare organizations meet patient expectations while maintaining their responsibility to privacy and security?
The right information management tool can answer this pressing question. EMC believes that information should make the healthcare industry more informed, responsive, adaptable, and efficient. But the systems and people that need to review information and data often find it difficult to access and share. Barriers like these increase errors, degrade performance, and limit the ability of organization’s to make smart decisions quickly. In response to these issues, EMC explored how users can make the business functions of healthcare more intelligent to produce better patient outcomes. Check out their six findings below:
- Connect information with people and processes
Organizations with properly managed, stored, and secured data are able to empower their users to get the right information when they need it. This allows the enterprise to become more responsive, agile, and competitive Building information intelligence into the enterprise IT infrastructure can help to exploit the natural relationships between content and processes that exists in areas such as hospital admissions, patient care delivery, benefits administration, claims processing, and customer service.
- Transform Paper from Liability to Business Advantage
Much of the valuable information in healthcare organizations resides in paper documents. Organizations should connect scanners, fax machines, and multi-functional peripherals to a central content repository, where, regardless of source or format, data can be captured, indexed, and delivered to the business systems that require it. This integration eliminates the rekeying of data from paper documents—not only speeding processing but also reducing errors. By making information accessible electronically, users can make more informed decisions and save money through the remote coding of patient services for billing.
- Locate, manage, and share all types of information
Once documents are digitized and stored in a single repository, critical data can be quickly accessed and intelligently processed. To control access to information and protect its confidentiality, intelligent information access includes information rights management (IRM) technology, which enables repository content to be controlled, secured, and tracked wherever it resides—behind or beyond the firewall. Intelligent access offers benefits to all healthcare workers by maximizing accessibility, reuse, and control over information no matter where it resides.
- Implement case-based solutions
With pre-constructed templates and components, intelligent case management technology can eliminates errors and put the right information in the hands of decision makers. The use of electronic case files helps to eliminate the inefficiencies of paper, while at the same time aggregates various types of content that may be relevant to a case – like video, audio files, and discussion threads. These templates can increase claims processing productivity by 60%, reduce errors by 75%, and lower costs by 30%.
- Produce highly-personalized multichannel communication
Multichannel communication offers capabilities that can be integrated with self-service web portals and kiosks to tailor communications to the delivery requirements of the recipient: print, web, e-mail, or mobile device. These capabilities can automatically generate routine patient correspondence. This type of personalized communication can also save providers and insurers millions – in one case, an insurer saved $2.4 million in paper, printing, and postage expenses.
- Lower costs, reduce risk, ensure compliance
Information intelligence includes tools that discover information wherever it resides, categorize it, and enforce appropriate polices to govern storage, retention, and archiving. The right solution lowers costs, reduces risk, and automates compliance standards such as Stark Law provisions and HIPAA. More, information with operational value remains quickly accessible and e-discovery ceases to be a process that throws entire organizations into chaos.