Constituent Engagement

Creating a Digital Front Door

citizen engagement seminar carahsoft technology

Carahsoft’s fifth annual Citizen Engagement Seminar on June 11 in Washington, DC, provided federal and state and local leaders an opportunity to share their successes and challenges in making government services more effective.

This year’s event featured presentations around the topic on “Innovation in State and Local Government.” As Online Engagement Manager for the City of Oakland, CA, I offered some insights to other digital managers and civic innovators on how to cultivate engagement with the community. At the event, I spoke about Oakland’s engagement strategy through policies, projects and procedures that are being developed to create a culture of engagement.  Finally, I gave a small preview of how Oakland is creating communities of practice and innovating process through projects like Oakland’s Digital Front Door.

Lastly, we discussed how small changes and iterative processes offer opportunities for big progress. Through embracing failure and inviting community feedback we’ve come to understand engagement as an ever-evolving process that can bolster the important work of government.

Check out the recordings from the event here.

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