category >> customer-experience
February 15th, 2016
Throughout 2015-2016, more and more agencies are adding digital experiences executives to their leadership and tying in customer satisfaction goals to their agency’s mission.
- Adobe, Cloud, Constituent Engagement, Digital Experiences, FedRAMP, Innovation in Government, Mobile Government
January 25th, 2016
Salesforce is working with agencies to simplify communication with citizens. State and local agencies are achieving communicative clarity by embracing the cloud–more specifically, implementing cloud-based solutions that make it easier to listen and adapt.
- Application Delivery, Citizen Service, Cloud, Constituent Engagement, Customer Experience, Government of Canada, Salesforce, SLG, State and Local Government
December 22nd, 2015
Customer service has been named a cross agency priority by the White House, and more and more agencies are adding citizen experience executives to their leadership. However, the shift to citizen-centric service is not an easy one to make.
- Adobe, Adobe Connect, Constituent Engagement, Customer Experience, Forms, GovDelivery, SAP, Social Media, Website Content Management
October 14th, 2015
From banking, to shopping, to research, and more, it seems that everything customer-service related is now beginning all online.
- Adobe, Constituent Engagement, Customer Experience, Digital Strategy, Government of Canada, Government Technology, Website Content Management