State and Local Government agencies are under pressure to do more with less while still delivering reliable services. Transportation is fragmented in many agencies, with four or five separate vendor contracts across departments in larger agencies. There is an over-reliance on legacy vendors that are significantly more expensive, including specialty vendors that are important for certain populations and services but may not be necessary for every rider. In many cases, these systems require rides to be booked days in advance, sometimes through offline means such as phone calls. This lack of centralization also limits reporting and visibility into how transportation dollars are being spent.
Uber for Business helps Government agencies move away from a fragmented model by offering a single enterprise platform that can support a variety of transportation needs across departments. With more than 9.4 million participating drivers and couriers, Uber has the largest rideshare network in the world. Centralized administration and reporting provides agencies with a complete view of their transportation programs while reducing the burden on staff who currently manage rides manually.
Supporting Employee Travel and Community Programs
Agencies are using Uber for Business in several capacities. One major use case is employee travel. Many agencies still rely on rental cars or motor pools for staff traveling for work. Uber for Business provides an alternative that can also augment existing fleet operations, helping reduce reliance on basic sedans while allowing fleet teams to focus on specialized vehicles. Agencies can set controls around who can ride, when they can ride and what trip options are available. This is especially appealing as many employees are already familiar with using Uber in their personal lives, making it a seamless and intuitive option to extend into official Government travel.
Agencies are also using Uber for Business to support community-facing programs, including:
- Court systems use rideshares to transport victims and witnesses, ensuring they arrive on time reliably and have access to a mode of transportation they are familiar with.
- Social service departments and similar programs are using rideshare to close mobility gaps for the populations they serve, including workforce reentry, recidivism and youth and family programs that need reliable transportation to access essential services or job opportunities.
- Public safety and transportation agencies are leveraging rideshare to support anti-driving under the influence (DUI) and safe ride campaigns, helping reduce impaired driving by providing residents with accessible transportation alternatives during high-risk times.
Delivering Value Quickly
One of the clearest advantages of Uber for Business is how quickly agencies can begin seeing value. For program managers responsible for overseeing social service and community programs, the benefits can be immediate when constituents are able to get where they need to go more reliably. Smoother transportation can make programs easier to manage and more effective overall.
Programs can be set up as fast as a couple of days. This speed can be especially important when agencies have immediate transportation needs or are looking for a fast, low-lift way to modernize existing processes.
Reducing Costs and Administrative Burden
Cost savings are another major driver for adoption. Through Uber’s partnership with Carahsoft, the solution is available through a National Association of State Procurement Officials (NASPO) agreement that includes built-in incentives for agencies. Uber also applies a tax exemption tag when setting up programs so eligible rides are exempt from applicable taxes.
Beyond discounts and tax advantages, agencies can realize significant operational efficiencies. Program managers no longer need to call in rides or worry about whether clients are reaching their destinations. Instead, they can see trips in real time, communicate with drivers during the booking process and distribute ride credits easily. These streamlined workflows reduce administrative effort and help programs run more efficiently.
Improving Visibility, Compliance and Oversight
For agencies in large counties, Uber for Business can be set up with a parent account that all department accounts fall under. This gives agencies centralized administration rights and better reporting across the organization. It also supports auditing and grant compliance by allowing administrators to view granular details for each trip.
Centralization also helps agencies capture unmanaged transportation spending that may otherwise happen informally across departments. Instead of relying on ad hoc rideshare use with little oversight, agencies can bring transportation activity into one system and enforce internal policies more consistently.
Enhancing the Transportation Experience
Ease of use is a major reason agencies are adopting Uber for Business. For riders, the biggest advantage is on-demand access. Rather than scheduling transportation days in advance, riders can get a trip when they need it. This flexibility can make a meaningful difference for participants in social service and workforce reentry programs, where reliable access to transportation can affect whether someone is able to reach work, court or other essential services.
Uber has also invested in accessibility features, building tools for riders who may not have a cell phone or the Uber app, as well as for those who speak another language or have low vision or hearing-related disabilities. For Government agencies focused on serving all constituents, not just most, these capabilities can help expand access and improve inclusivity.
A Centralized Transportation Strategy
According to Uber, the most successful deployments happen when an executive or procurement leader helps identify which departments across an agency could benefit from a more modern, efficient mobility solution. That agency-wide visibility makes it easier to structure the right program from the start, including setting up the parent account, selecting the right products for different departments and developing an implementation and training plan for staff. This kind of centralized planning can help agencies move beyond isolated pilots and create a transportation strategy that serves multiple departments and use cases through one platform.
For agencies just getting started, most programs can be up and running in less than a month. While some agencies may choose to run their own solicitation process, others can take advantage of existing contracts through NASPO and Carahsoft to start immediately. In emergency situations, deployment can be done within a day. Uber can move as fast as an agency requires.
As agencies look for ways to improve service delivery, manage budgets more carefully and give employees and constituents more reliable transportation options, Uber for Business provides a scalable and flexible model for modernization. From employee travel and fleet augmentation to court systems and social services, a centralized rideshare platform can help agencies simplify operations, improve oversight and better meet transportation needs across the communities they serve.
To learn more about how Uber provides modern travel and rideshare options to Government agencies, view their Uber for Business portfolio.
