Modernizing Licensing and Regulatory Processes with Thentia Cloud

To ensure they are continuously meeting high standards and engaging in ongoing learning in their fields, licensed professionals must renew their license at regular intervals with the applicable regulatory body. Due to the diversity of licenses across industries, licensing agencies manage their processes in a variety of ways. However, across the board, it is important to meet people where they are comfortable: online. Thentia Cloud, an industry-leading, full-service platform for licensing and permitting, provides the perfect solution for regulatory agencies.

As the IT landscape continuously changes, industries work to change with it. One recent impactful industry shift has been the switch from paper-based to digitized licensing processes. Previously these manual processes caused long wait times for licensees, which, in extreme cases, prevented them from practicing. On the regulatory side, this often created a large backlog and increased workload for staff, which prevented them from focusing on other important tasks. The inefficiency was heightened especially during the COVID-19 pandemic. With such a large backlog of license applications and renewals, it could take days, or even weeks, for licensees to resolve issues with their applications or receive approval.

Licensing services are more efficient when processed digitally. Agencies should move to transform manual licensing into secure, cloud-based services that can be easily utilized by both regulatory staff and licensed professionals. Through Thentia Cloud’s secure and convenient online portal, both parties can manage licensing processes more smoothly. On the licensee-facing side, practitioners can easily make payments and view their invoices, track continuing education requirements, and submit documents related to their license application or renewal. They can also use the web-based portal to securely see all their personal information—such as their name, address, contact information and license status — and make changes if necessary. This eradicates the need for physically mailing forms, payments and documents back and forth, which can add unnecessary time and costs to the process. Another added benefit is that licensees receive an estimated response time. On the agency side, all licensee information is easily accessible and complete. Rather than relying on an annual paper form, all vital information is securely saved in a portal system. This eliminates the need to resubmit the same information, which bogs down staff time.

As key performance indicators vary from agency to agency, performance expectations will vary. For some regulatory agencies, the highest priority may be license application turnaround time. For others, it may be how complaints are handled between processing and resolution. Currently, many agencies are limited by their technological maturity. When regulators rely entirely on paper-based processes, their reports tend to be time-consuming, coarsely written, not machine-ready, or completely incompatible with reports from external organizations. Agencies with discrete databases will all face a variety of difficulties generating reports. The process of pulling and analyzing data from multiple different data sets can be tedious and time consuming.

This can be alleviated with data virtualization, which can greatly reduce the time and cost needed to gain information. With licensing solutions, regulators’ comprehensive reporting capabilities can instantly be used to pull new types of queries and export the data from these queries.

Thentia Cloud can also help agencies measure their success. The platform’s powerful analytics and reporting tools can virtualize information from whatever existing database the agency uses, compile information on different queries, and then convert it from discrete data sets into a singular language. With cloud licensing, all agencies need to do is scan and digitize their information. Solutions with reporting capabilities add an additional benefit of robust analytical reports. Thentia Cloud offers 35 custom reports, as well as customer service providers who can help agencies utilize the software to create their own structured query language. This allows regulators to create reports that are specialized to their unique requirements.

Thentia’s cloud-based solution facilitates easy communication and information sharing between government agencies, education providers, licensees and the public. Cloud virtualization allows several groups to meet and collaborate to keep up with changing regulatory requirements. These licensing solutions can perform a variety of functions to aid this, such as schedule meetings, provide reminders, allow areas for documentation, etc. A proper cloud solution removes the difficulties in organizing these elements and provides an easy place for stakeholders to access the information. This can encourage a data-driven decision-making approach for all parties involved. Features such as predictive analytics can help stakeholders avoid potential harm by ensuring licensees are properly tracked, trained and licensed.

With Thentia Cloud, stakeholders have a one-stop location to complete all their licensing needs. Thentia’s cloud-based solution helps regulatory agencies digitize and streamline key regulatory processes, from license registration and renewals, to payments and finance, to analytics and reporting, and more. With the changing expectations of agencies and regulators, Thentia Cloud can maintain pace by providing limitless configurations, automated workflows, centralized data and extensive insights.