Artificial intelligence (AI) delivers scale and efficiency, but human intelligence adds empathy, creativity and critical thinking to create a balanced, impactful learning environment. Adding human interaction into digital learning offers advantages that AI alone cannot provide. First and foremost, humans are consuming the information, and humans learn in a variety of ways, so training is often not a one-size-fits-all endeavor. There is also contextual judgement and nuance that might be missed by AI. Training should include an emotional connection to help drive learner engagement. Finally, the social learning aspect of open-ended discussions, engaging in the hive mind, mentorship and creating an ecosystem of peers delivers a more human experience. Let’s look at how Adobe Captivate, Adobe Learning Manager and Adobe Connect can help you deliver training that embodies human-driven content with AI efficiency.
Course Creation – The Perfect Combination of AI and the Human Touch
Creating courses from scratch can be a daunting task and scaling them as your need for more training grows can be even overwhelming. What topics to cover, which training methods should be used and how to deliver the courses is only the tip of the iceberg. The latest version of Adobe Captivate incorporates AI to help you create tailored training through simplified workflows that include content presets, slide templates and text to speech generation. For added interactivity, Captivate includes capability to add interactive videos, choose from a built-in multimedia asset library and dynamic widgets. Once the core content is created, the information can be massaged to create story driven training based on real world experiences that span from soft skills to software simulation and everywhere in-between. Lastly, information retention can be supported through graded or knowledge check-type assessments to create quizzes with varied criteria to provide a fully polished training course. In short, let AI automate the more tedious tasks and keep the human touch as a core to add relatability to the final deliverable.
When to Leverage AI for Training Scalability
When your organization is growing and the need for high-volume repetitive training arises, AI can allow you to scale by helping you manage data-driven improvements and efficiencies. Adobe Learning Manager is a learning management system that can help you automate course assignments, track learner progress and generate a multitude of reports to measure the effectiveness of your training program. AI can be used to help create logical learning paths to help team members navigate organizations that have hundreds or thousands of course offerings with blended content types, such as self-paced, virtual training, in person or submission-based. Through ALM, individual courses can be grouped into learning paths spanning a longer period, covering related topics and increasing the learner’s expertise in associated skills levels. Such learning paths can be configured with automated enrollment triggered by specified events, such as a learner’s registration to the LMS, their onboarding, promotion, re-location, upskilling and more. Carahsoft recently completed a case study* on Adobe Learning Manager that cited a 96% increase in growth over the last four years. It was a huge turning point in how training was delivered company-wide, and the number of courses and modules exploded to over 5600. Whether you are delivering on-demand, instructor-led or hybrid-style training, Adobe Learning Manager serves as a centralized hub where team members can complete compliance courses, engage in continuing education, develop new skills or renew their yearly certifications.
*Please click here if you would like to read more about how Carahsoft leverages Adobe Learning Manager to deliver over 5600 learning modules, 952 courses and 35 learning paths.
Virtual Classrooms – Where AI and Human Interactivity Join Forces to Provide Deep Learning Experiences
The key to any great virtual classroom experience is interactivity. Get your audience to the keyboard and the screen and keep them there. Adobe Connect provides numerous ways to achieve this, including breakout rooms, webcams, quizzes, multiple simultaneous screenshares, whiteboarding and persistent virtual environments. Humans tend to learn better when they feel seen, and are engaged in the training, this is the human element at work. Turn on webcams to create empathy, break into smaller groups to promote the sharing of ideas, leverage creativity by drawing on the whiteboard and start building an environment that is enhanced by AI but not solely driven by it. Once the human element is operating in full force, you can engage the power of AI to offer live support during a training session or to create post-training blogs to keep the conversation going after the course has ended.
When you learn to combine the power of AI with the relatability of the human touch, your training programs will scale, engage, educate and drive results in ways that were unimaginable a few short years ago. The future of training will incorporate hyper-personalized learning paths that include bite-sized microlearning modules, adaptive assessments, immersive learning experiences and AI assistance throughout the entire process.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Adobe we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.
