{"id":8171,"date":"2023-05-19T12:49:05","date_gmt":"2023-05-19T17:49:05","guid":{"rendered":"https:\/\/www.carahsoft.com\/wordpress\/?p=8171"},"modified":"2025-04-03T11:30:29","modified_gmt":"2025-04-03T16:30:29","slug":"concerncenter-customers-client-driven-solutions-blog-2023","status":"publish","type":"post","link":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/","title":{"rendered":"Reaching Customers with Client-Driven Solutions"},"content":{"rendered":"<p>One of the biggest challenges of government service is how their personnel interact with customers. Adequately supporting customers can be tricky, especially when serving people with vastly different needs. So, it is vital that government providers know how to support individuals with accurate, time-effective aid for their specific issues \u2013 for example, a mental health or public safety crisis.<\/p>\n<h2>Equal and Equitable Access<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-8179 size-medium\" src=\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_300x300-300x300.jpg\" alt=\"ConcernCenter\/AWS Customer Experience Blog Embedded Image 2023\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_300x300-300x300.jpg 300w, https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_300x300-150x150.jpg 150w, https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_300x300.jpg 625w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>What is the best way to provide care? Offering constituents and customers equal and equitable access and care means government employees need to be prepared to handle a variety of problems. First, the experience of each individual should be at the forefront of every interaction; customers should be treated with respect to their wishes and goals. Second, making the customer feel valued and heard is critical in every encounter. Customer service should not be transactional, but relational. By building trust with clients, agencies establish value now and for the agency\u2019s future. Third, service should take into account who the individual receiving the assistance is as a person.<\/p>\n<h2>A Look at the Customer<\/h2>\n<p>Different customers prefer different styles of customer service. For governments, this means addressing the varied needs of a range of customers, including:<\/p>\n<ul>\n<li>Students, parents, faculty and staff<\/li>\n<li>Veterans<\/li>\n<li>Employees<\/li>\n<li>Survivors of crime and their families<\/li>\n<li>At-risk youth<\/li>\n<li>Patients<\/li>\n<li>Disabled patients and their families<\/li>\n<li>Caregivers<\/li>\n<li>Younger generations<\/li>\n<li>Older generations<\/li>\n<\/ul>\n<p>Employees must be prepared to actively support the unique individuals that use their agency or organization. It is vital to identify who the customer is as a person, what resources are accessible to them and what their main concerns may be. This can affect all aspects of the interaction, as organizations need to consider what kind of people are reaching out, and how to best orient their services toward their target audience.<\/p>\n<h2>Online Support<\/h2>\n<p>With the growing presence of the internet in everyone\u2019s lives, websites should be created in ways that best serve the end-user. There are a few main questions to consider when determining whether consumer-facing websites and services are meeting their intended goals:<\/p>\n<ul>\n<li>Who is visiting the website? What is their age group and knowledge level?<\/li>\n<li>What is the biggest concern to these customers? What questions are consistently being asked?<\/li>\n<li>What results is the customer expecting on the other end of their experience?<\/li>\n<\/ul>\n<p>All customers visiting a website will have a shared experience. To create a client-driven solution, first identify their ideal user experience. When customers know what questions to ask, when to ask them, and who to ask they can be confident they will receive the correct solutions they need.<\/p>\n<h2>Providing a Client-Driven Solution<\/h2>\n<p>Customer service should be client-driven, rather than business-driven. A client-driven solution is based around customer concerns. It is written simply, in words customers use every day rather than the organization\u2019s technical jargon.<\/p>\n<p>For government agencies, whose main goal is to be by and for the people, business models should be client-needs focused. In addition, organizations should provide multiple support options for the customer to choose from. This way, if a customer does not feel comfortable with one option, they have other methods of support to utilize. As soon as the customer no longer feels supported, they stop searching for help, which is exactly what we hope they will <em>not<\/em> do.<\/p>\n<p>Providing client-driven solutions can look like:<\/p>\n<ul>\n<li>Reducing confusion by compiling all resources into one accessible place<\/li>\n<li>Investing in long-term staff that is experienced with the organization and its processes<\/li>\n<li>Providing support options that are available after hours and on weekends<\/li>\n<li>Using data analytics to gain insight into when and where support is being accessed<\/li>\n<li>Customizing software to center around the customer base\u2019s needs<\/li>\n<li>Providing options for services in multiple languages<\/li>\n<li>Offering password protection and an emergency click-away button for safety and confidentiality purposes<\/li>\n<li>Clearly directing to answers, helpful resources and next steps<\/li>\n<\/ul>\n<p>By providing client-driven solutions, agencies can build trust with customers that will allow them to more equitably serve the public.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><em>ConcernCenter works with businesses, school districts, organizations, institutions, and non-profits to support users and solve common concerns. To learn more about effectively aiding customers, visit Carahsoft\u2019s page to view <\/em><\/strong><a href=\"https:\/\/www.carahsoft.com\/learn\/event\/43857-create-a-better-user-experience-with-concerncenter\" target=\"_blank\" rel=\"noopener noreferrer\" data-track=\"ConcernCenter - Customer Experience Blog - 2023 - Bottom CTA\"><strong><em>ConcernCenter\u2019s webinar on customer service.<\/em><\/strong><\/a><head><meta name=\"url\" property=\"og:url\" content=\"https:\/\/www.carahsoft.com\/community\/concerncenter-customers-client-driven-solutions-blog-2023\"><\/head><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the biggest challenges of government service is how their personnel interact with customers. Adequately supporting customers can be tricky, especially when serving people with vastly different needs. So, it is vital that government providers know how to support &hellip; <a href=\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":8180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[600],"tags":[1358,1432,476,611],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reaching Customers with Client-Driven Solutions | Carahsoft<\/title>\n<meta name=\"description\" content=\"By providing client-driven solutions, agencies can build trust with customers that will allow them to more equitably serve the public.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reaching Customers with Client-Driven Solutions | Carahsoft\" \/>\n<meta property=\"og:description\" content=\"By providing client-driven solutions, agencies can build trust with customers that will allow them to more equitably serve the public.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"| Carahsoft\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-19T17:49:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-03T16:30:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1004\" \/>\n\t<meta property=\"og:image:height\" content=\"467\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"The Carahsoft Team\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The Carahsoft Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/\"},\"author\":{\"name\":\"The Carahsoft Team\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/person\/dffa406b5cc1df3bbb30b12e96aa2083\"},\"headline\":\"Reaching Customers with Client-Driven Solutions\",\"datePublished\":\"2023-05-19T17:49:05+00:00\",\"dateModified\":\"2025-04-03T16:30:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/\"},\"wordCount\":697,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg\",\"keywords\":[\"ConcernCenter\",\"Customer Experience and Engagement\",\"digital experience\",\"Federal Government\"],\"articleSection\":[\"Customer Experience &amp; Engagement\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/\",\"url\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/\",\"name\":\"Reaching Customers with Client-Driven Solutions | Carahsoft\",\"isPartOf\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg\",\"datePublished\":\"2023-05-19T17:49:05+00:00\",\"dateModified\":\"2025-04-03T16:30:29+00:00\",\"description\":\"By providing client-driven solutions, agencies can build trust with customers that will allow them to more equitably serve the public.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#primaryimage\",\"url\":\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg\",\"contentUrl\":\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg\",\"width\":1004,\"height\":467,\"caption\":\"ConcernCenter\/AWS Customer Experience Blog Preview Image 2023\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.carahsoft.com\/wordpress\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reaching Customers with Client-Driven Solutions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#website\",\"url\":\"https:\/\/www.carahsoft.com\/wordpress\/\",\"name\":\"| Carahsoft\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.carahsoft.com\/wordpress\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#organization\",\"name\":\"Carahsoft\",\"url\":\"https:\/\/www.carahsoft.com\/wordpress\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2022\/02\/Carahsoft-Blue-Logo-Print.png\",\"contentUrl\":\"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2022\/02\/Carahsoft-Blue-Logo-Print.png\",\"width\":3184,\"height\":846,\"caption\":\"Carahsoft\"},\"image\":{\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/person\/dffa406b5cc1df3bbb30b12e96aa2083\",\"name\":\"The Carahsoft Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/236e97a68144b362e2ffda77d1518ca7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/236e97a68144b362e2ffda77d1518ca7?s=96&d=mm&r=g\",\"caption\":\"The Carahsoft Team\"},\"description\":\"The Digital Media team at Carahsoft.\",\"sameAs\":[\"https:\/\/www.carahsoft.com\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Reaching Customers with Client-Driven Solutions | Carahsoft","description":"By providing client-driven solutions, agencies can build trust with customers that will allow them to more equitably serve the public.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/","og_locale":"en_US","og_type":"article","og_title":"Reaching Customers with Client-Driven Solutions | Carahsoft","og_description":"By providing client-driven solutions, agencies can build trust with customers that will allow them to more equitably serve the public.","og_url":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/","og_site_name":"| Carahsoft","article_published_time":"2023-05-19T17:49:05+00:00","article_modified_time":"2025-04-03T16:30:29+00:00","og_image":[{"width":1004,"height":467,"url":"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg","type":"image\/jpeg"}],"author":"The Carahsoft Team","twitter_misc":{"Written by":"The Carahsoft Team","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#article","isPartOf":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/"},"author":{"name":"The Carahsoft Team","@id":"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/person\/dffa406b5cc1df3bbb30b12e96aa2083"},"headline":"Reaching Customers with Client-Driven Solutions","datePublished":"2023-05-19T17:49:05+00:00","dateModified":"2025-04-03T16:30:29+00:00","mainEntityOfPage":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/"},"wordCount":697,"commentCount":0,"publisher":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/#organization"},"image":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#primaryimage"},"thumbnailUrl":"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg","keywords":["ConcernCenter","Customer Experience and Engagement","digital experience","Federal Government"],"articleSection":["Customer Experience &amp; Engagement"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/","url":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/","name":"Reaching Customers with Client-Driven Solutions | Carahsoft","isPartOf":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#primaryimage"},"image":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#primaryimage"},"thumbnailUrl":"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg","datePublished":"2023-05-19T17:49:05+00:00","dateModified":"2025-04-03T16:30:29+00:00","description":"By providing client-driven solutions, agencies can build trust with customers that will allow them to more equitably serve the public.","breadcrumb":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#primaryimage","url":"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg","contentUrl":"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2023\/05\/ConcernCenter-and-AWS-Blog_482x224.jpg","width":1004,"height":467,"caption":"ConcernCenter\/AWS Customer Experience Blog Preview Image 2023"},{"@type":"BreadcrumbList","@id":"https:\/\/www.carahsoft.com\/wordpress\/concerncenter-customers-client-driven-solutions-blog-2023\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.carahsoft.com\/wordpress\/"},{"@type":"ListItem","position":2,"name":"Reaching Customers with Client-Driven Solutions"}]},{"@type":"WebSite","@id":"https:\/\/www.carahsoft.com\/wordpress\/#website","url":"https:\/\/www.carahsoft.com\/wordpress\/","name":"| Carahsoft","description":"","publisher":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.carahsoft.com\/wordpress\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.carahsoft.com\/wordpress\/#organization","name":"Carahsoft","url":"https:\/\/www.carahsoft.com\/wordpress\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/logo\/image\/","url":"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2022\/02\/Carahsoft-Blue-Logo-Print.png","contentUrl":"https:\/\/www.carahsoft.com\/wordpress\/wp-content\/uploads\/2022\/02\/Carahsoft-Blue-Logo-Print.png","width":3184,"height":846,"caption":"Carahsoft"},"image":{"@id":"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/person\/dffa406b5cc1df3bbb30b12e96aa2083","name":"The Carahsoft Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.carahsoft.com\/wordpress\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/236e97a68144b362e2ffda77d1518ca7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/236e97a68144b362e2ffda77d1518ca7?s=96&d=mm&r=g","caption":"The Carahsoft Team"},"description":"The Digital Media team at Carahsoft.","sameAs":["https:\/\/www.carahsoft.com"]}]}},"_links":{"self":[{"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/posts\/8171"}],"collection":[{"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/comments?post=8171"}],"version-history":[{"count":6,"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/posts\/8171\/revisions"}],"predecessor-version":[{"id":9853,"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/posts\/8171\/revisions\/9853"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/media\/8180"}],"wp:attachment":[{"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/media?parent=8171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/categories?post=8171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carahsoft.com\/wordpress\/wp-json\/wp\/v2\/tags?post=8171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}