Easy, efficient workflow automation for transforming government operations.

ThinkSmart frees your workplace from the “pain of the mundane” by liberating people from outmoded, repetitive, error-prone workflows so they can focus on being truly productive and engaged with their jobs:

  • Government customers testify how the ThinkSmart Automation Platform (TAP) transforms their operational processes so they’re faster, more efficient and error-free.
  • TAP gives easy-to-use drag-and-drop form- and process-building tools, seamless API integration with other systems, customization for your exact needs, and support from the most collaborative support team imaginable.

TAP provides smarter workflows, centralized control of your optimized and accelerated processes, and immediate ROI.

“Awesome product! The product is easy to learn and fun to work with. It allows users to include powerful features, such as email approvals, conditional logic by stage, design functionality, prepopulation and data mapping. And best of all, ThinkSmart provides outstanding customer support and training.”

Cecilia Yoshida, Legal Operations Manager, Yahoo Inc.

“Hands down, ThinkSmart is a joy to partner with, our business is very fluid and requires flexibility and speed to market. Tarryn (Puzsar) and team have been fundamental in our recent project success.”

Estevan Velasco, UnitedHealthcare

Digital Transformation

Transformation Through Trust

Government users trust ThinkSmart to help them automate workflows and transform their operational processes, thanks to both our Cloud-based workflow automation tools and our renowned customer service.

Forms as a Service

  • Transform existing PDFs into elegant online forms or create new ones using our drag-and-drop form designer.
  • Build any form with all rules and logic you require.
  • No programming or IT involvement necessary.
  • Whether a 634 timecard, a standard contractor's 213 or other form, you have complete flexibility and control.

Workflow as a Service

  • TAP’s drag-and-drop workflow builder enables quick automation of any business process.
  • Automate even workflows involving complex routing, stakeholder collaboration, approvals and notifications.
  • Custom notifications, alerts and reminders prompt stakeholders to complete their tasks in a timely manner.

Ease of Integration & Accessibility

  • TAP is platform agnostic and works with any legacy software: no ‘rip and replace’ required.
  • Works on mobile operating systems, including Apple iOS and Android.
  • Get the job done anytime, anywhere, using any device.

Transparency & Tracking

  • Centralized dashboards give you transparency across every process in your organization.
  • Global access to documents, workflow statuses, and analytics.
  • Tracking and reporting across any data sets mean audit trails are securely stored and easily accessible.

eSignature Integration

  • TAP integration of eSignature providers ensures smooth user experiences and the highest security standards and compliance for any electronically signed documents.
  • Complete end-to-end processing, whether for form submission, reviews, approvals, or signatures.

Quick Implementation

Build Faster. Build Stronger. Build Smarter.

TAP’s combination of intuitive drag-and-drop ease of use, seamless integration with any existing system infrastructure, and quick scalability and customization delivers immediate ROI as you easily transform and accelerate your operational processes in record time.

It takes only 5 quick steps:

  1. First, we team with you to understand your processes and how TAP can solve your challenges through workflow automation.
  2. Then, you design forms using drag-and-drop tools that are intuitively simple to learn and use.
  3. Next, design workflows with ease using our graphical, drag-and-drop interface where there’s no programming necessary, unlike most complex enterprise applications.
  4. Voila! You publish to production in hours or days, not months or quarters, so you're seeing immediate ROI.
  5. Now you’ll profit from centralized, optimized and transparent transaction management, version control, multi-platform data integration, audit trails and analytics, and more.

Trust & Security

Security is our highest priority.

ThinkSmart’s highest priority is the privacy and security of our customers’ information, documents, and data. We are committed to leading-edge security so you can focus on your business with confidence. We ensure compliance best practices with regular third-party audits and assessments and maintain up to date certifications.

ThinkSmart (TAP) Certifications
Industry leading security and compliance.

The ThinkSmart Automation Platform (TAP) has been designed to include provisions to protect the security and privacy of personally identifiable health-related data also known as protected health information (PHI). TAP increases the reliability, integrity, availability, and authenticity of records and signatures. By using TAP, you will know that your signature processes are backed by ISO27001 security certification and anti-tampering controls.

  • PCI-DSS 3.1
    ThinkSmart’s PCI DSS 3.1 compliance certifies safe and secure handling of credit card holder information. As overseen by the Payment Card Industry Security Standards Council (PCI SSC), ThinkSmart places stringent controls around cardholder data as both a service provider and merchant.
  • SSAE 16 (SOC)
    As an SSAE 16 examined and tested organization, ThinkSmart complies with the reporting requirements stipulated by the by the American Institute of Certified Public Accountants (AICPA). We undergo yearly audits across all aspects of our enterprise business and production operations including our datacenters, and have sustained and surpassed all requirements.
    By virtue of being completing an ISACA PII audit, ThinkSmart has completed an end-to-end, comprehensive review of all risks related to the use of IT and a similarly thorough treatment of risk management, from the tone and culture at the top, to operational issues. The PII framework enables TAP users to rest assure that all significant IT risk types are managed and understood with effective controls in place to mitigate such risks.
  • ISO
    TAP is ISO 27001:2013 risk assessed by an independent information security auditor. This is the highest level of global information security assurance available today, and provides customers assurance that TAP meets stringent international standards on security.
  • FedRAMP
    TAP has been FedRAMP readiness assessed by an external third party security auditor. TAP has been shown to have a strong likelihood of successfully completing the FedRAMP certification process and receiving their Authorization to Operate, (ATO) in a timely manner. ThinkSmart is scheduled to undertake official FedRAMP certification during 2017.

Example Solutions

Automate any workflow

We empower our customers to automate nearly any repetitive manual process, so they can leave the “pain of the mundane” behind and focus on what’s important. TAP scales to meet your needs as they arise, and to grow and stretch based on your needs.

  • Travel Requests
    Controlled travel requests and authorizations.
  • Procurement Requests
    Automated procurement requests, approvals and authorizations.
  • Time Cards
    Automated time card management.
  • Employment Application
    Automated employment application processes.
  • Personnel Action Request
    Simple end-user request forms and approvals.
  • Stationary Request
    Controlled standardized stationery requests.


GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021

SEWP Contracts


Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


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TAP is a Cloud-based solution that empowers government workers to quickly automate any mundane process. So they can focus on governance, not wrestling with workflows.Using simple drag-and-drop tools, TAP users automate repetitive manual workflows, allowing approvals and agreements to be securely com...