With the innovation of the Customer Success Platform, Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today’s constituent and more effectively deliver on their mission. Salesforce's FedRAMP-authorized Government Cloud - the world’s #1 enterprise cloud, built for government – gives stakeholders the tools they need to connect data, process, and people while also reducing the risk, cost, and complexity of traditional IT. The Salesforce Government Cloud enables organizations to digitally transform the business of government rapidly and revolutionize the citizen experience, from waiting in lines - to online, while meeting the regulatory and compliance needs of the U.S. Government.
Carahsoft and Salesforce have teamed together to provide Salesforce products and services to the government for over 10 years. As Salesforce's Master Value Added Reseller and Aggregator in the US Public Sector, Carahsoft supports an extensive ecosystem of vendor and consulting partners committed to helping government agencies transform their IT infrastructure to better support and deliver on the mission by using a secure, cloud-based platform. Carahsoft identifies opportunities within the US Public Sector and promotes those opportunities during all phases of the sales and implementation cycles.
| With thousands of customers and an ecosystem that includes over 2.5 million developers as well as hundreds of certified partners, Salesforce demonstrates how trusted, agile, Cloud applications delivered on a user-friendly development platform improve government service delivery and empower modern missions.
The Salesforce Case Management solution allows you to view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data from multiple systems into a single location.
With the Salesforce Contact Center solution, provide support anytime and anywhere, whether via phone, live chat, or social and mobile channels. Bring together all of your support channels, so agents can deliver service seamlessly.
Reach your constituents with Salesforce Outreach and Engagement, the world’s #1 marketing platform. Use data from any source to build smarter email journeys— from basic marketing campaigns to sophisticated one-to-one messages. Drive valuable engagement at the right moment, just the way your audience prefers.
Salesforce CRM, a Relationship Management solution, provides Intelligent profile settings and creates a 360-degree view of every contact and interaction, helping staff deliver relevant communications and premium service in a timely manner. Relationship Management helps departments and agencies discover, track, and nurture relationships relating to mission critical activities for employees, customers, and partners.
Using Salesforce Self-service and Communities, provide a centralized environment where customers can help each other, access your knowledge base, log service requests, and get help from an agent when needed.
The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, for any need using clicks not code. You can create personal productivity apps — email, calendar, and spreadsheets — or full-blown enterprise apps for policy and program, project management, citizen service, budget and finance, and much more.
Salesforce's Advanced Analytics solution allows your organization to quickly query and explore data across CRM, ERP, Excel, as well as on social and mobile applications to get exactly the information you need without being stuck in a prebuilt report. With the visibility that predictive analytics provides and a 38% reduction in analysis time, agents have the ability to make decisions on what might happen, take action immediately, and provide recommendations on how to improve outcomes.
Legacy case management systems and processes prohibit Federal government agencies from providing great service. This failure to deliver great service, both internally and externally, can negatively impact mission critical agency functions.
Salesforce’s secure, flexible, enterprise platform supports the full case lifecycle by bringing together all relevant information into one connected experience.
Salesforce Engagement Center Solution integrates the call center, websites, and mobile apps over a single, social-ready platform. Users can log service needs, such as note new graffiti, request department review, or engage a third-party team partnering on the mission, from a desktop or on the go—similar to how people check into a location on Facebook.
To discover how making citizen response is as easy as 3-1-1, click here.
To learn more about the complexities in the licensing process, click below:
All of your Salesforce AppExchange products for government in one place.
AppExchange apps are customized for Salesforce and help organizations increase productivity, eliminate risk and save time. We have partnered with top developers, including members of Salesforce’s ISV Partner Program, to bring you quality software with the features you’re looking for. Carahsoft is always working to partner with new independent software vendors to continue providing Lightning Ready and Salesforce1 Mobile compatible apps for your business. Browse our current selection of preferred apps to address all your needs including: Document Generation, Application Lifecycle Management, Workforce Development, Virtual Scanning, and much more.
In order to foster the success of joint customers, Salesforce has created the Fullforce Initiative to promote industry and cross-industry solutions. These preconfigured solutions have been developed by leading consulting firms leveraging Salesforce technology and have the full power and support of Salesforce. The partnership facilitates innovative cloud-based solutions tailored for the public sector. Fullforce Solutions are brought to you by combining partner industry expertise, proven success at anchor customer, and the Salesforce customer success platform. Carahsoft is here to help you every step of the way in finding the perfect solutions to maximize efficiency within your agency. These handpicked partners include Fullforce Masters and Lightening Accredited firms that will make your implementation of Salesforce seamless.
Trailhead is the free, fun way to learn Salesforce. This online learning portal offers a variety of trails for a variety of learners, from representatives using Service Cloud to advanced Salesforce developers to admins at nonprofits who use Salesforce. The content is available in six languages: English, German, Japanese, French, Spanish, and Portuguese. As you take courses, earn points by completing a quiz or a challenge. A quiz checks your knowledge with multiple-choice questions, while a challenge tests your skills by getting your hands dirty in a Salesforce org. This method helps to ensure you've grasped the concepts and can apply them in your work. To learn more, visit: https://trailhead.salesforce.com/en/home
Proper training of the executive staff, managers, end users and technical staff is essential for successful adoption of Salesforce and related systems. Stony Point offers complete training programs and learning paths for all these groups. The core catalog of instructor-led, hands-on training includes Salesforce Administrator and Developer training as well as end user training on topics such as Analytics (Reports and Dashboards). Stony Point can deliver any of these classes virtually or on-site or can develop custom training for any specific need.
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