Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
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Salesforce.com’s one-stop 311 solution empowers agencies to provide a convenient and user-friendly way for citizens to connect with their government. Whether they prefer to call, text, email or tweet, citizens can submit their inquiries, requests, ideas and feedback over any channel and know that they are being heard. With Salesforce, agencies are quickly able to deploy a 311 portal that serves as a single point of entry for constituents, whether they would like to report a pot hole, request a permit, file a noise complaint or find out about assistance programs. Integrated websites and mobile apps give citizens clear visibility into the status of their inquiry as it moves through the system. This is made possible by the agile Salesforce Platform, which provides a 360- degree view of each citizen, extensive service analytics, and a secure internal collaboration network that helps agents get the information they need to serve citizens faster. The heart of an effective 311 solution is customer service. As the leader in the 2012 Gartner Magic Quadrant for CRM Customer Service Contact Centers, salseforce.com has been proven to deliver 36% improved agent productivity, 36% decrease in support costs, 37% faster case resolution and 34% increased citizen satisfaction.
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