Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Salesforce

Call Center Modernization Powered by Service Cloud


Event Date: June 07, 2022
Hosted By: Salesforce
Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?

Salesforce's Andy Cather, Service Cloud Distinguished Solution Engineer for Global Public Sector, covered how Salesforce Service Cloud helps governments modernize Call Centers and provide customer's with no wrong door to service their needs. There was a presentation, and a demonstration, followed by Q&A.

Resources

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Case Study

OSHPD-California Agency Improves Security Posture Using the Forescout Platform

To fulfill its mission of improving access to quality healthcare for Californians, the Office of Statewide Health Planning and Development (OSHPD) certifies the safety of hospital and skilled nursing facilities, offers financial assistance to individuals and healthcare institutions and collects and publishes healthcare data. To reduce the risk of a data breach, ransomware attack, or other malicious cyberattacks, the California state agency needed a better way for its small IT staff to more effectively manage endpoint hygiene and block unauthorized access to its network. Download the resource to learn more about how Forescout was able to provide the platform that OSHPD needed!


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