Designed for state and local government leaders, this webinar showed how intake can be reimagined not just as paperwork, but as the first impression that builds trust, promotes equity, and improves access to vital public services.

Attendees:

• Discovered ways to deliver a smoother, trauma-informed experience for residents
• Explored strategies to streamline eligibility checks and referrals across the program
• Learned what it takes to connect people with the right services more quickly
• Found out how staff can shift focus from paperwork to meaningful outcomes