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For many, emergency communications can be a daunting concept. When we think of emergency communications, it’s easy to think of chaos or an uncontrolled environment. But the truth is, it is possible to execute a strong communications plan in a crisis if the right foundation is laid ahead of time. T...

Leveraging email keeps citizens safe during emergencies. In 2016, Leon County, Florida was directly hit by a hurricane for the first time in 30 years. While the communications department worked to keep all citizens informed, they wanted to streamline and improve their outreach efforts in preparation...

The Southwest Ohio Regional Transit Authority (SORTA) transformed the way it informed riders about route detours, delays, or interruptions by switching to SMS and email alerts. Now riders get the information they need about the specific route they ride—delivered right to their phone.

While tech dominates Silicon Valley, the San Jose government was behind when it came to modernization. In 2016, the mayor announced the Smart City Vision to change this.Download this success story to learn about how the clerk’s office embraced the mayor’s modernization challenge by using Granicu...

Michigan wanted to provide more nutritious meals to children in need. So they leveraged Granicus’ govDelivery Communications Cloud and Digital Engagement Services to create a statewide awareness campaign informing parents about the Summer Meals program. The result speaks for itself: Michigan serve...

GovDelivery Citizen Service Management helps government organizations more effectively manage internal and external requests, manage projects and staff, and government officials. This robust, cloud-based solution serves the needs of government by capturing, routing and managing all forms of requ...

Security is critical, but if you need to collaborate with other agencies or the public, it can be a barrier. GovDelivery Collaborative Community Management has unique security features that allow you to interact within your organization, across government agencies and with the public, to h...

GovDelivery Dial and ReverseDial provide complementary capabilities to provide your organization with the broadest voice functionalities. If you need to customize advisory, urgent or emergency messages by geographic location, alert type, household, and other demographic-filtered details, GovDeliv...

Are you struggling to improve communications while facing massive budget cuts? Are you concerned about increasing public engagement with your organization? Are you being pressed to reach more people to drive measurable results and mission value? Find answers with GovDelivery Digital Communicat...

The elements outlined provide a playbook of the capabilities and resources needed to accelerate the success of a digital communication effort by having the ability to reach a broad and relevant audience, and maximize engagement with citizens and stakeholders to drive mission critical outcomes.