• One-On-One with Martha Dorris

    In this GCN article, journalist Francis Rose interviews Martha Dorris, former director of strategic programs for GSA, about suggestions for improving a citizen's experience with the federal government.


    • Citizen Experience, All
  • The New Government Experience

    In this GCN article, John Landwehr, Vice President and Public Sector CTO at Adobe, discusses how new technologies such as digital services and data analytics are changing the face of agency interactions.


    • Adobe, Citizen Experience
  • The AI Revolution

    In this GCN article, Bob Beck, Vice President and General Manager at IPsoft Government Solutions, explains how cognitive technology can enhance citizen services and unleash employees' creativity.


    • Citizen Experience, IPsoft
  • Digital Transformation Whitepaper

    Read this whitepaper to learn how state CIOs are executing innovative strategies to digitally transform their organizations and prepare for the future.


    • Citizen Experience, CA Technologies
  • 4 Keys to Transforming Citizen Engagement

    This GCN article explores the four key strategies government agencies should employ to transform citizen engagement.


    • Citizen Experience, All
  • Earning Public Trust in the Experience Economy

    In this GCN article, Trevor DeLew, Head of Federal at Qualtrics, and Bobbie Browning, Chief Federal Strategist at Qualtrics, discuss how better service delivery hinges on truly understanding citizen experiences with government.


    • Citizen Experience, Qualtrics
  • Reinventing Government Collaboration

    In this GCN article, Paul Chapman, Chief Information Officer at Box, explains how agencies are striving to provide digital services to match their peers in the private sector.


    • Citizen Experience, Box
  • Create a Constituent Conversation

    In this GCN article, Patrick Smith, CEO of EnvolveMEDIA, explains how truly engaging citizens require an active and continuing dialog in order for government agencies to create a more engaged citizenry.


    • Adobe, Citizen Experience, Adobe Connect
  • The DMV of the 21st Century Solution Profile

    Read this solution profile to learn how DMVs across the states are replacing their legacy systems with a suite of tools that help modernize and improve their business process.


    • Citizen Experience, CA Technologies
  • The Agency Transition to Digital: Roll-Out or Revolution?

    This GCN article outlines how government agencies moving to a digital services culture is as much a philosophical shift as it is a technological transformation.


    • Citizen Experience, All
  • A Conversation with Rick DeLappe

    In this GCN article, Rick DeLappe, Program Manager at Recreation.gov, discusses how the website, Recreation.gov, continues to transform itself to meet ever-changing user needs.​


    • Citizen Experience, All
  • Raise the Bar on Customer Service

    In this GCN article, Mike Milburn, Senior Vice President and General Manager at Salesforce Service Cloud, discusses how a new generation of CRM technology can bring big improvements without big costs.


    • Citizen Experience, Salesforce
  • GCN Report: Serving the Citizen

    Advances in digital services technology and the manner in which agencies are transitioning to digital are transforming how they serve their citizens.


    • Citizen Experience, All