Report: Best of What's New in Government Customer Experience

Learn how your agency or municipality can adapt to this new environment, including taking advantage of COVID relief funds, modernizing IT infrastructure and expanding broadband.

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Expert Edition: DevSecOps

Learn just how far agencies have come and where they still need to go to take fully advantage of DevSecOps to drive modern capabilities to their customers. Featuring insights from DevSecOps leaders at CloudBees, NowSecure, Anchore, Atlassian, and Sonatype.

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Guide: Normalizing Innovation Lessons from State and Local Leaders on the Ground

This guide, created by Carahsoft and GovLoop, explores if and how the transformational changes we all saw and experienced across state and local governments will drive a lasting culture shift. Featuring insights from leaders at Colorado Digital Service, Civilla, Louisville Metro Government, GSA, and Carahsoft's technology experts.

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Report: Building a Data-Driven Government with AI

Advances in artificial intelligence are crucial to helping agencies make decisions quickly and innovate in response to new challenges.

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Interview: Agencies Must Lean on Technology to Improve Employee Connections, Collaborations

Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.

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Success Story: How the Census Bureau Built Trust Through Customer Experience

2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.

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    GovTech Report: Best of What's New in Health and Human Services

    The COVID-19 response forced immediate changes to health and human services missions that will bring long-term benefits. State and local governments are now embracing cloud-based and data-driven technologies to improve efficiencies and drive better outcomes for citizens.

    • Healthcare, All

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    HHS in Transition

    GovTech's research team examines how the COVID crisis forced immediate changes to health and human services missions that will bring long-term benefits.

    • Healthcare, All

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    Focusing on Outcomes that Matter

    Government organizations don’t need to “rip and replace” to reduce technical debt, improve outcomes and digitally transform. Rod Bremby, Health and Human Services Industry Executive for Salesforce, suggests a path forward.

    • Healthcare, Salesforce

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    Using Data to Navigate Change

    Anthony Young, Senior Manager of Solution Engineering for Tableau, provides strategies to improve the speed and quality of decision-making. A key takeaway: Let go of perfection.

    • Healthcare, Tableau

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    Virtualization: Rapid, Flexible and Cost-Effective Path to Digital Transformation

    Herb Thompson, VMware State and Local Education Strategist, discusses how organizations can modernize application development and digitally transform to meet their mission and serve citizens, regardless of the situation.

    • Healthcare, VMware

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    Integrating the Continuum of Care

    Boomi's Healthcare CTO Evangelist John Reeves discusses how integration platform as a service (iPaaS) simplifies integration across the enterprise, speeds time to value and improves patient outcomes.

    • Healthcare, Boomi

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    Improving Citizens’ Digital Journey Through HHS

    Megan Atchley, Health and Human Services Director for Adobe, explains how government organizations can achieve quick wins to improve services, simplify content creation and reduce costs.

    • Healthcare, Adobe

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    Re-Imagining Healthcare

    Clifford Goldsmith, U.S. Chief Medical Officer for Microsoft, discusses how the pandemic is driving innovation that enhances the patient experience, improves collaboration for clinicians and patients, and refines operations management.

    • CMMC, Healthcare, Microsoft

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    Sonny Segal: The Pandemic Teaches Us Modernization is Possible

    Sonny Segal, former CIO of Montgomery County, Maryland, discusses the importance of digital services in HHS; what he’s learned about delivering cost-effective, future-friendly modernization strategies to replace aging legacy systems; and the benefits of data sharing and analysis to drive outcomes and performance.

    • Healthcare, All