Interview: Agencies Must Lean on Technology to Improve Employee Connections, Collaborations
Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.
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Report: The Ongoing Quest for Cybersecurity
As threats evolve and networks expand, the need to transform the government’s cybersecurity strategies has never been more urgent. How can agencies navigate quickly evolving Federal guidance, cyber threats, and perimeters?
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Guide: Conversations With CXOs: Your Crash Course on the Future of Gov
It’s not enough to develop mastery of agency processes and policies or to stockpile continuing education credits on traditional core competencies. Instead, public servants need to develop a working knowledge of current trends in IT and management that are reshaping how government operates. Download the guide to read more about building successful and satisfying careers in public service.
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Report: Best of What's New in Artificial Intelligence and Machine Learning
States and localities are moving rapidly to take advantage of AI and ML, the first wave of deployments often focused on individual programs or tasks. Learn how your agency or municipality can take full advantage of the growing momentum behind artificial intelligence and machine learning to increase employee productivity, improve citizen experience, and increase efficiency.
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Expert Edition: 5G
Learn how 5G can bring new capabilities and innovations that allow agency personnel to experience data, training and operations in ways not possible before. Featuring insights from 5G leaders at Palo Alto, SAP NS2, Dell, and JMA.
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Success Story: How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
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The Keys to Social Media Success
Read why engaging effectively with citizens online requires research, experimentation, creativity and flexibility from Ben Cathers, Principal Value Consultant at Hootsuite.
- Citizen Experience, Hootsuite
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Proving the Value of Social Media Across the U.S. Government White Paper
This white paper from Hootsuite explores the value of social media as an agent to drive efficient, effective, and citizen-centric government engagement.
- Citizen Experience, Hootsuite