• Moving Modernization Forward in Spite of Disruption

    Red Hat's Vice President of State and Local Government and Education, Nancy Bohannan, discusses the strategies and technologies that can help government leaders simplify and accelerate modernization even amid the challenges of the pandemic.

    • IT Modernization, Red Hat
  • It All Starts with Collaboration

    Atlassian's State and Local Channel Manager, Shayla Sander, and Solutions Engineer, Ken Urban, share insights into the DevSecOps approach and how organizations can succeed at modernization.

    • IT Modernization, Atlassian
  • Finding Opportunities for Modernization

    Tony Powell, Chief Strategist and Innovation Officer at Dell Technologies, discusses the challenges and opportunities in front of IT leaders today.

    • IT Modernization, Dell Technologies
  • Call Center Modernization – Raising the Bar on Customer Service

    Chad Cole, Director of Solution Consulting for North American Public Sector at Genesys, says modernization can improve the contact center experience for callers and the agents who serve them.

    • IT Modernization, Genesys
  • 4 Tips for Advancing IT Procurement

    Sergio Paneque, former Chief Procurement Officer (CPO) for the state of New York, explores how the pandemic created an urgent need for state and local government organizations to upgrade and implement new technologies.

    • IT Modernization, All
  • Your Guide to Virtual Collaboration and Training in Government

    John Walter, Red Hat's Specialist Solutions Architect, and Alex Unger, Red Hat's North American Training Partner Manager, explore how remote work affects virtual collaboration and training.

    • Mobility & Telework, Red Hat
  • The COVID-19 Vaccine Management is ‘the Workflow Challenge of a Lifetime’

    Jonathan Alboum, Federal CTO at ServiceNow, explores how agency managers can start preparing today for the future when employees return to the office with a goal of ensuring their safety.

    • Cloud, ServiceNow
  • FCW Report: Developing a Customer-First Mindset

    Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those expectations, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.

    • Citizen Experience, Salesforce
  • Prioritizing the Customer Experience

    As customer expectations evolve, agencies are finding that digital services and IT modernization are the keys to better CX.

    • Citizen Experience, All
  • Connected Technology Equals Better Service Delivery

    An integrated platform enables innovation at scale and fast time to value when transforming to digital service delivery.

    • Citizen Experience, Salesforce
  • Reimagining Public Health Services

    As technological limitations disappear, health agencies have the opportunity to explore new possibilities.

    • Citizen Experience, Salesforce
  • A Digital-First Approach to CX

    Agencies can simplify and enrich their interactions with citizens through digital engagement.

    • Citizen Experience, Salesforce
  • New Cloud Security Considerations for Government

    Agencies need to move toward a more robust framework for securing users and data in the cloud.

    • Citizen Experience, Salesforce
  • Fostering Employee Development in Times of Change

    Technology and a culture of learning are keys to an engaged, highly skilled and successful government workforce.

    • Citizen Experience, Salesforce
  • Transforming Talent Management at DoD

    A unified system can modernize the experience for military and civilian personnel from recruitment to retention to retirement.

    • Citizen Experience, All, Salesforce