Report: Best of What's New in Government Customer Experience

Learn how your agency or municipality can adapt to this new environment, including taking advantage of COVID relief funds, modernizing IT infrastructure and expanding broadband.

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Expert Edition: DevSecOps

Learn just how far agencies have come and where they still need to go to take fully advantage of DevSecOps to drive modern capabilities to their customers. Featuring insights from DevSecOps leaders at CloudBees, NowSecure, Anchore, Atlassian, and Sonatype.

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Guide: Normalizing Innovation Lessons from State and Local Leaders on the Ground

This guide, created by Carahsoft and GovLoop, explores if and how the transformational changes we all saw and experienced across state and local governments will drive a lasting culture shift. Featuring insights from leaders at Colorado Digital Service, Civilla, Louisville Metro Government, GSA, and Carahsoft's technology experts.

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Report: Building a Data-Driven Government with AI

Advances in artificial intelligence are crucial to helping agencies make decisions quickly and innovate in response to new challenges.

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Interview: Agencies Must Lean on Technology to Improve Employee Connections, Collaborations

Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.

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Success Story: How the Census Bureau Built Trust Through Customer Experience

2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.

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    Create a Constituent Conversation

    In this GCN article, Patrick Smith, CEO of EnvolveMEDIA, explains how truly engaging citizens require an active and continuing dialog in order for government agencies to create a more engaged citizenry.

    • Adobe, Customer Experience, Adobe Connect