• Revolutionize Citizen Service

    In this GCN article, Kevin Paschuck, Chief Operating Officer and Senior Vice President of Public Sector and Aerospace and Defense Business Unit at Salesforce, explains how cloud technology helps agencies connect with the public in new and powerful ways.


    • Cloud, Salesforce
  • Raise the Bar on Customer Service

    In this GCN article, Mike Milburn, Senior Vice President and General Manager at Salesforce Service Cloud, discusses how a new generation of CRM technology can bring big improvements without big costs.


    • Citizen Experience, Salesforce