• Mapping to Improve the Citizen Experience

    Learn more from Bonnye Hart, Senior Director of Customer Success and Digital Engagement Services at Granicus, about how better engagement begins with understanding how citizens interact with your agency and enhancing those experiences.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • A Step-by-Step Guide to Boosting Engagement Rate

    This guide from Granicus outlines step-by-step how to measure and monitor digital engagement rates and identify best practices for continuous improvement.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • Success Story - Hurst, Texas

    Learn how the City of Hurst, Texas delivered important information on donations and volunteering to its residents through Vision's flexible CMS and the GovDelivery Communications Cloud from Granicus.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • Your 2017 Digital Communications Strategic Roadmap

    This strategic roadmap workbook helps your agency assess your current digital engagement efforts and then help plan strategic digital communications initiatives for yourself and your team to execute in the upcoming year.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • 2016 Digital Communications Workshop

    Register now to attend a follow-up workshop as GovDelivery dives deeper with additional lessons on improving the citizen experience.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • Embrace Digital to Improve Citizen Experience

    In this GCN article, Bob Ainsbury, Chief Operating Officer at GovDelivery, discusses how commercial experiences are changing constituents' expectations of public sector.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • Strategic Customer Service

    In this GCN article, Natalie Fedie, Vice President of Customer Success at Granicus, discusses why citizen engagement should be at the heart of agencies' overall mission success.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • 2016 Digital Government Engagement Trends Report

    This report discusses what other government communicators around the world are doing to prepare for 2016 as well as four key trends that can help you get on track for 2016.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • Making a Difference in Your Agency’s Security With FedRAMP

    In this WTOP radio spot, Bob Ainsbury, chief operating officer at GovDelivery, explains why FedRAMP makes a difference in your agency’s security posture.

    • Cloud computing, Granicus (formerly GovDelivery)