• Managing Process and Cultural Change

    The shift to remote work requires significant change to workflows and organizational culture. Jim McClurkin, senior director for public sector at SAP Concur, suggests approaches that will help governments modernize and prepare for the future.

    • Mobility & Telework, SAP
  • Navigating the New Frontier

    The pandemic prompted many state and local government leaders’ first venture into remote work. Now, about 75 percent of organizations surveyed by CDG plan to expand their use of remote work. In this Q&A, Peter K. Anderson, a CDG senior fellow, discusses how organizations can successfully forge their way in this new territory.

    • Mobility & Telework, All
  • SolarWinds’ Transparency Trying to Ensure Others are Safer from Cyber Attacks

    Sudhakar Ramakrishna, President and CEO at SolarWinds, explores how cybersecurity requires both initial design and ongoing learning.

    • Cybersecurity , SolarWinds
  • Federal Report Supply Chain/CMMC

    Learn from leaders at DoD, NIST, NTIA, and CISA on how agencies are reevaluating their security posture. Featuring additional insights from technology leaders at Trustwave, Qmulos, Zscaler, Solarwinds, and MicroFocus Government Solutions.

    • CMMC, Supply Chain, All
  • FCW Report: Digitally Transforming the Customer Experience

    The pandemic forced agencies to boost their ability to deliver services anytime, anywhere. The challenge now is using that momentum to spark a revolution in digital government.

    • Citizen Experience, All
  • An Opportune Time to Modernize CX

    Government leaders are capitalizing on the lessons they learned during the pandemic to improve the digital experience for citizens, employees and partners.

    • Citizen Experience, All
  • Customer Experience is a Team Sport

    Opportunity: A new vision and strategy for improving CX

    • Citizen Experience, Adobe
  • Optimizing the User Experience at the Edge

    Customers and employees can benefit from the performance and security boost provided by edge computing.

    • Citizen Experience, Akamai
  • Amplifying the Power of the Customer’s Voice

    The pandemic has revealed that modernizing CX is not about technology but about a change in mindset.

    • Citizen Experience, Granicus (formerly GovDelivery)
  • How to Build a More User-Focused Website

    With the right platform, agencies can easily comply with mandates for modernizing internal and external websites.

    • Citizen Experience, Open Source, Liferay
  • Government Unifies the Citizen Experience, Goes Digital

    Customer-centric thinking is not new, but the pandemic has given government agencies a newfound impetus to act.

    • Citizen Experience, Salesforce
  • The Next Evolution in Contact Centers

    Cloud-based technology powered by advanced analytics and AI improves the experience for customers and agents.

    • Citizen Experience, Talkdesk
  • Executive Viewpoint: A Conversation with Jack Galvin

    Jack Galvin, Associate Deputy Assistant Secretary for the Office of Information and Technology in IT Operations and Services for the Department of Veterans Affairs, talks about what the pandemic taught the VA about telehealth, telework and the ability to innovate quickly.

    • Citizen Experience, All
  • Leaders in Innovation: High Performance Edge Computing Edition Executive Brief

    Hear from leaders at National Oceanic & Atmospheric Administration, FEMA, Army, and the Defense Advanced Research Projects Agency on how high performance edge computing has reoriented their IT planning strategies. Featuring additional insights from technology leaders at Red Hat, HPE, and NVIDIA.

    • Edge Computing, Open Source, All
  • TIC 3.0, Format Preserving Encryption of Data Give Agencies Hope Against Cyber Attacks

    John Fanguy, CTO of CyberRes at Micro Focus Government Solutions, discusses how TIC 3.0 will change the approach to data protection.

    • Big Data, Cybersecurity , Micro Focus Government Solutions