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NASA BPA Resources
Carahsoft & Adobe
General Information
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Contract Information
Contract No: NNX13AA89Z
GSA Schedule: GS-35F-0119Y
Term: 09/19/2013 - 09/18/2017
Products Included on BPA: All Adobe Products
Services: US-Based Support -
Eligible Customers
ALL NASA Centers and Associated Facilities
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BPA Quote Requests/Ordering Instructions
For all quote requests, please email nsscelmt@mail.nasa.gov
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Marketing Events
NASA BPA Kick-Off Webcast
COMING SOON
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Adobe NASA BPA Team
For all quote requests, please email nsscelmt@mail.nasa.gov
For all questions/concerns, please contact the Adobe NASA Team:
Email: Adobe_NASA@carahsoft.com
Phone: 866-544-8370
BPA Overview
Introduction
NASA BPA #NNX13AA89Z provides a single agency-wide contract for the procurement of Adobe Software licenses, maintenance and support, training, and consulting for all NASA centers and associated facilities. In order to make this BPA a success, Carahsoft has designated a specialized Adobe NASA team to answer any BPA questions and inquiries for eligible NASA customers.
Services Offered
The Adobe NASA BPA Team at Carahsoft is providing NASA the additional services at no additional cost:
- Access to Small Business, HUBZone Business, Service-Disabled Veteran-Owned Business, Disadvantaged Business, and Women-Owned Business that are Carahsoft
- Authorized Adobe Dealers
- Product training sessions with the Carahsoft and Adobe Technical/Demo Team
- Expert product/license knowledge, certified by Adobe
- License and applicable Maintenance and Support tracking
- Step-by-Step assistance with understanding licensing, navigating the Adobe licensing portal, obtaining license keys, CLP/VIP membership assistance, viewing ESD entitlement reports, redeeming upgrade coupons, and running reports in Adobe's licensing website.
- Trial/BETA license versions of Adobe software and of other vendor software on this list.
In addition, the Adobe NASA BPA team will be hosting free contract and product training webcasts (1 every quarter) that will offer eligible NASA customers the following:
- Terms of the contract
- Tips and tricks trainings
- Information about updates and upgrades as they become available
- New technologies as they become available
Please contact the Adobe NASA BPA Team below with any product/contract questions you may have.
Email: Adobe_NASA@carahsoft.com
Phone: 866-544-8370
For Quoting/Purchasing Instructions, please see PURCHASING
Purchasing
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Adobe Products
All Adobe Products are available to eligible NASA customers on the NASA BPA
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Ordering Guide
Please send all quote requests to nsscelmt@mail.nasa.gov
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Licenses
License Certificates: For accessing license certificates and for downloading your electronic licenses, please visit the Adobe Licensing Website
Transfer License Request: For transferring licenses INTERNALLY, please complete this form
Reinstatement of Dormant Adobe Licenses: NASA customers have the choice to reinstate licenses during the term of the BPA on CURRENT Adobe Licensing Programs. If your product is no longer available or no longer supported, a new purchasing option will be provided. Please contact the Adobe NASA BPA Team for more information.
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Product Demonstration
Desktop/eLearning: To sign-up for your free personalized 1-hour Adobe Desktop/eLearning product demonstration, please click here.
Connect: To sign-up for your free personalized 1-hour Adobe Connect product demonstration, please contact Scott Schulman.
Support
Introduction
Carahsoft is offering all NASA customers US-Based Support for your Connect and/or Enterprise Products.
Please note this is in addition to any active Platinum Maintenance and Support.
Adobe Connect and LiveCycle Technical Support
| Adobe Connect Technical Support Phone: 1-855-44-ADOBE (1-855-442-3632) Technical Support Details Support for Adobe Connect Versions 7, 8, and 9 All of the Adobe Connect modules: Meeting, Training, and Events Adobe Presenter Administration Area of Adobe Connect Universal Voice Set-up Using Connect Pro Central | Adobe LiveCycle Technical Support Phone: 1-855-65-ADOBE (1-855-652-3632) All Adobe LC Modules Supported Forms Standard/Pro Forms Portal Reader Extensions Process Management Data Services ECM Connectors Correspondence Management Output PDF Generator Rights Management Digital Signatures |
Contact Us
Adobe NASA BPA Team
For all quote requests and all questions/concerns, please contact:
Email: Adobe_NASA@carahsoft.com
Phone: 866-544-8370
NASA BPA #NNX13AA89Z | Carahsoft Organization Chart
Adobe Government at Carahsoft
Craig Abod- President, CEO
703-871-8501
craig.abod@carahsoft.com
Cortney Steiner- Vice President, Adobe Sales703-871-8510
cortney.steiner@carahsoft.com
NASA BPA Sale & Licensing Support Team
Responsible for Quoting, Configuration, and Licensing Needs
Karen Hanscom- Enterprise Sales Director
703-871-8642
karen.hanscom@carahsoft.com
Tiffany Goddard- Connect Sales Director703-871-8640
tiffany.goddard@carahsoft.com
Ben Karpowicz- Enterprise Senior Account Manager
703-871-8616
ben.karpowicz@carahsoft.com
Phoebe Nerdahl- Desktop Senior Account Manager
703-230-7429
phoebe.nerdahl@carahsoft.com
Scott Schulman- Connect Account Manager
703-230-7481
scott.schulman@carahsoft.com
Stefan Mehl- Enterprise Sales
703-889-9702
stefan.mehl@carahsoft.com
Marshall Sisson- Desktop Sales
703-230-7591
marshall.sisson@carahsoft.com
Niki Quan- Program Coordinator703-871-8541
niki.quan@carahsoft.com
Adobe Demo Specialist Team
Responsible for Pre-Sales Support, Product Trainings, Webcasts, and Technical Questions
Erik Crawford - Connect/DCO Demo Specialist
703-871-8524
erik.crawford@Carahsoft.com
Hunter Mozer - Connect Demo Specialist
703-871-8536
hunter.mozer@Carahsoft.com
Ryan Gilligan - Digital Media & eLearning Demo Specialist
703-230-7489
ryan.gilligan@Carahsoft.com
Customer Operations Team
Responsible for the Management of Clean Order Processing and Invoicing
Karina Woods- Director, Customer Operation Team
703-871-8519
karina.woods@carahsoft.com
Nicole Bitters - Order Management
703-871-8610
nicole.bitters@carahsoft.com
Ellen Lord - Contracts Manager
703-871-8679
ellen.lord@carahsoft.com
Stacey Wieczorek - Contracts Team Leader
703-871-8606
stacey.wieczorek@carahsoft.com