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Carahsoft’s wide variety of schedules, contracts and purchasing agreements makes procuring the solutions you need fast and easy.

NASA BPA Resources

Carahsoft & Adobe

  • General Information
  • BPA Overview
  • Purchasing
  • Support
  • Contact Us

General Information

  • Contract Information

    Contract No: NNX13AA89Z
    GSA Schedule: GS-35F-0119Y
    Term: 09/19/2013 - 09/18/2017
    Products Included on BPA: All Adobe Products
    Services: US-Based Support

  • Eligible Customers

    ALL NASA Centers and Associated Facilities

  • BPA Quote Requests/Ordering Instructions

    For all quote requests, please email nsscelmt@mail.nasa.gov

  • Marketing Events

    NASA BPA Kick-Off Webcast

    COMING SOON

  • Adobe NASA BPA Team

    For all quote requests, please email nsscelmt@mail.nasa.gov

    For all questions/concerns, please contact the Adobe NASA Team:
    Email: Adobe_NASA@carahsoft.com
    Phone: 866-544-8370

BPA Overview

Introduction

NASA BPA #NNX13AA89Z provides a single agency-wide contract for the procurement of Adobe Software licenses, maintenance and support, training, and consulting for all NASA centers and associated facilities. In order to make this BPA a success, Carahsoft has designated a specialized Adobe NASA team to answer any BPA questions and inquiries for eligible NASA customers.

Services Offered

The Adobe NASA BPA Team at Carahsoft is providing NASA the additional services at no additional cost:

  • Access to Small Business, HUBZone Business, Service-Disabled Veteran-Owned Business, Disadvantaged Business, and Women-Owned Business that are Carahsoft
  • Authorized Adobe Dealers
  • Product training sessions with the Carahsoft and Adobe Technical/Demo Team
  • Expert product/license knowledge, certified by Adobe
  • License and applicable Maintenance and Support tracking
  • Step-by-Step assistance with understanding licensing, navigating the Adobe licensing portal, obtaining license keys, CLP/VIP membership assistance, viewing ESD entitlement reports, redeeming upgrade coupons, and running reports in Adobe's licensing website.
  • Trial/BETA license versions of Adobe software and of other vendor software on this list.

In addition, the Adobe NASA BPA team will be hosting free contract and product training webcasts (1 every quarter) that will offer eligible NASA customers the following:

  • Terms of the contract
  • Tips and tricks trainings
  • Information about updates and upgrades as they become available
  • New technologies as they become available

Please contact the Adobe NASA BPA Team below with any product/contract questions you may have.

Email: Adobe_NASA@carahsoft.com
Phone: 866-544-8370

For Quoting/Purchasing Instructions, please see PURCHASING

Purchasing

  • Adobe Products

    All Adobe Products are available to eligible NASA customers on the NASA BPA

    All products are 508 Compliant

  • Ordering Guide

    Please send all quote requests to nsscelmt@mail.nasa.gov

  • Licenses

    License Certificates: For accessing license certificates and for downloading your electronic licenses, please visit the Adobe Licensing Website

    Transfer License Request: For transferring licenses INTERNALLY, please complete this form

    Reinstatement of Dormant Adobe Licenses: NASA customers have the choice to reinstate licenses during the term of the BPA on CURRENT Adobe Licensing Programs. If your product is no longer available or no longer supported, a new purchasing option will be provided. Please contact the Adobe NASA BPA Team for more information.

  • Product Demonstration

    Desktop/eLearning: To sign-up for your free personalized 1-hour Adobe Desktop/eLearning product demonstration, please click here.

    Connect: To sign-up for your free personalized 1-hour Adobe Connect product demonstration, please contact Scott Schulman.

Support

Introduction

Carahsoft is offering all NASA customers US-Based Support for your Connect and/or Enterprise Products.

Please note this is in addition to any active Platinum Maintenance and Support.

Adobe Connect and LiveCycle Technical Support

Adobe Connect Technical Support
Phone: 1-855-44-ADOBE (1-855-442-3632)

Technical Support Details

Support for Adobe Connect Versions 7, 8, and 9
All of the Adobe Connect modules:
Meeting, Training, and Events
Adobe Presenter
Administration Area of Adobe Connect
Universal Voice Set-up
Using Connect Pro Central



Adobe LiveCycle Technical Support
Phone: 1-855-65-ADOBE (1-855-652-3632)

All Adobe LC Modules Supported

Forms Standard/Pro
Forms Portal
Reader Extensions
Process Management
Data Services
ECM Connectors
Correspondence Management
Output
PDF Generator
Rights Management
Digital Signatures

Contact Us

Adobe NASA BPA Team

For all quote requests and all questions/concerns, please contact:
Email: Adobe_NASA@carahsoft.com

Phone: 866-544-8370

NASA BPA #NNX13AA89Z | Carahsoft Organization Chart

Adobe Government at Carahsoft

Craig Abod- President, CEO
703-871-8501
craig.abod@carahsoft.com

Cortney Steiner- Vice President, Adobe Sales703-871-8510
cortney.steiner@carahsoft.com

NASA BPA Sale & Licensing Support Team
Responsible for Quoting, Configuration, and Licensing Needs

Karen Hanscom- Enterprise Sales Director
703-871-8642
karen.hanscom@carahsoft.com

Tiffany Goddard- Connect Sales Director703-871-8640
tiffany.goddard@carahsoft.com

Ben Karpowicz- Enterprise Senior Account Manager
703-871-8616
ben.karpowicz@carahsoft.com

Phoebe Nerdahl- Desktop Senior Account Manager
703-230-7429
phoebe.nerdahl@carahsoft.com

Scott Schulman- Connect Account Manager
703-230-7481
scott.schulman@carahsoft.com

Stefan Mehl- Enterprise Sales
703-889-9702
stefan.mehl@carahsoft.com

Marshall Sisson- Desktop Sales
703-230-7591
marshall.sisson@carahsoft.com

Niki Quan- Program Coordinator703-871-8541
niki.quan@carahsoft.com

Adobe Demo Specialist Team
Responsible for Pre-Sales Support, Product Trainings, Webcasts, and Technical Questions

Erik Crawford - Connect/DCO Demo Specialist
703-871-8524
erik.crawford@Carahsoft.com

Hunter Mozer - Connect Demo Specialist
703-871-8536
hunter.mozer@Carahsoft.com

Ryan Gilligan - Digital Media & eLearning Demo Specialist
703-230-7489
ryan.gilligan@Carahsoft.com

Customer Operations Team
Responsible for the Management of Clean Order Processing and Invoicing

Karina Woods- Director, Customer Operation Team
703-871-8519
karina.woods@carahsoft.com

Nicole Bitters - Order Management
703-871-8610
nicole.bitters@carahsoft.com

Stacey Wieczorek - Contracts Team Leader
703-871-8606
stacey.wieczorek@carahsoft.com

Contact Details
1860 Michael Faraday Dr.
Suite 100
Reston, Virginia 20190
Email:
sales@carahsoft.com
Phone:
703-871-8500
Toll Free:
888-662-2724
Fax:
703-871-8505
CONTACT US >
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