tag >> website-content-management
May 3rd, 2016
Websites across government are undergoing major overhauls to meet the expectations of an increasingly connected and digital savvy populace. So how are government agencies making such dramatic changes on tight budgets and under growing user demands? It’s all happening with open source software.
February 16th, 2016
For many agencies, the key to generating success will be meeting these goals and initiatives in an effective and productive manner. With this in mind, we’ve pulled together some tips on how organizations can make meaningful improvements to their website, and in turn, boost citizen satisfaction.
- Acquia, Adobe, Citizen Engagement, Citizen Experience, Citizen Service, Forms, Google, Google Search Appliance, GovDelivery, Liferay, Website Content Management
January 13th, 2016
As part of New Relic's push into the public sector, the company recently hired industry veteran Joseph Welsh as director of federal sales. Based in Washington, D.C., Joseph brings decades of experience to his role, including spending 11 years running the federal business for Adobe’s media products. Before Adobe, he spent 10 years running federal inside sales for Oracle.
January 11th, 2016
In 2015, we saw some significant trends in state and local IT buying that have increased efficiency and productivity. With these improvements, we’re excited to take a look at the buying patterns we’re seeing ramp up in the state and local market.
- Accela, Adobe, Citizen Engagement, Data Storage, Google Search Appliance, Nimble Storage, Open Source Solutions, Website Content Management
December 22nd, 2015
“Citizen experience” has been named a cross agency priority by the White House, and more and more agencies are adding citizen experience executives to their leadership. However, the shift to citizen-centric service is not an easy one to make.
December 10th, 2015
With so much data, it’s hard to figure out how to organize it all to make it available and accessible to constituents. Website design and IT teams can go around and around in circles figuring out the best way to present the information their audience needs. But what if there was not a need to “present” it at all?
November 19th, 2015
At the federal, state, and local levels, agencies are challenged to think “digital first.” This means when developing outreach campaigns and strategies, the first consideration should be how to reach people online. In a recent study on smartphone use, 40% of survey respondents said they use their phone to look up government services and information.
October 14th, 2015
There is no denying that the Internet has revolutionized self-service as we know it. From banking, to shopping, to research, and more, it seems that everything customer-service related is now beginning (and sometimes even ending) all online. This transition from face-to-face communication to complete virtualization, both at a desktop and on a mobile phone or tablet, means that websites must be responsive, engaging, and effective.