tag >> itsm
April 2nd, 2021
Solarwinds' Brandon Shopp explains the importance of the IT service desk in today's remote work environments and how it can improve agencies' efficiency on the Carahsoft Community Blog.
January 19th, 2016
Organizations are shifting their focus from talking about the technology – the technical bits and bytes – to focusing on the business outcome. Agencies are first defining tasks and then deciding on a technology solution, rather than being forced to work with existing legacy solutions that force a “make it work” attitude to real business challenges.