tag >> citizen-experience
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A Commitment to Good Design Elevates Agencies
April 4th, 2019
Good design builds credibility and earns trust, which means it is no longer a luxury but a necessity.
- Tagged Adobe, Citizen Experience, design
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4 Reasons Government Agencies Need Centralized and Strategic Social Media
November 13th, 2017
With shifting relationships between government and citizens due to social media use, agencies must leverage social tools to maximize service and efficiency.
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Meeting Citizen Expectations with Social Media
June 5th, 2017
If people prefer to engage via social media channels, then government agencies have a responsibility to meet them there.
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Six Proven Steps to Maximize Citizen Engagement
April 11th, 2017
Once a target audience is identified, organizations can craft relevant, engaging content and find the most effective means of delivering it.
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Ensuring a Smooth Digital Transition
January 4th, 2017
A major transition like a presidential shift is the perfect opportunity for organizations to assess their digital strategies and make necessary changes.
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Empowering Citizen Experience with Social Media
September 26th, 2016
Citizens expect the same level of customer service and great customer experience when interacting with public sector organizations that they receive with private sector companies.
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Treating Citizens Like Customers
September 22nd, 2016
Today, organizations of all shapes and sizes are embracing the idea that citizens and employees are all customers in this new generation of service. Bringing human, customer-centric service to the forefront of the public sector in particular, has proven to be incredibly powerful and necessary.
- Tagged Citizen Engagement, Citizen Experience, Citizen Service, Digital Strategy, Innovation in Government, Salesforce
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Improve Your Citizen-Centric Email Campaigns with These Key Strategies
August 23rd, 2016
Did you know that governments send over 1 billion messages each quarter through GovDelivery by email? That astounding number provides a sense of how serious your fellow federal communications professionals are about heeding the call to make their agencies more "citizen-centric."
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Modernizing Case Management for Better Citizen Engagement
July 15th, 2016
A recent survey of state, local, and federal employees found that only 16.7% of respondents felt the citizens they serve were very engaged; only 20% said they were satisfied with the level of engagement between their agency and citizens. In order to become more successful in meeting the needs and expectations of citizens, respondents said that accurate tracking of agency performance should be a top priority.
