tag >> citizen-experience
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A Commitment to Good Design Elevates Agencies
April 4th, 2019
Good design builds credibility and earns trust, which means it is no longer a luxury but a necessity.
- Tagged Adobe, Citizen Experience, design
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4 Reasons Government Agencies Need Centralized and Strategic Social Media
November 13th, 2017
With shifting relationships between government and citizens due to social media use, agencies must leverage social tools to maximize service and efficiency.
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Software as a Service for All
April 21st, 2016
Software as a Service (SaaS) is revolutionizing the technical landscape in government, offering a new way for users to access computing applications. Between 2010 and 2015, the federal government spent nearly $26.1 billion on cloud computing and state and local governments spent over $640 million. As cloud computing continues to grow within the public sector, SaaS use will continue to increase alongside cloud adoption rates, offering improved access to critical business applications for all users in federal, state, and local governments nationwide.
- Tagged BasicGov, Citizen Experience, Citizen Service, Department of Energy, Salesforce, Software as a Service
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Citizen Experience Gets a D
February 12th, 2015
A recent survey from the American Customer Satisfaction Index found that citizen satisfaction with government services is at 64.4, down for the third consecutive year.
- Tagged Citizen Experience, Citizen Service
