Director of Solution Consulting – Public Sector, Genesys
Chad Cole is a Director of Solution Consulting – Public Sector at Genesys. He has over 20 years of experience in customer experience design and contact center management. Chad works with Federal, State and Local government agencies and educational institutions to help them modernize constituent experiences, boost workforce impact, and optimize operations.
May 25th, 2021
Genesys' Chad Cole discusses steps state and local government agencies can take to improve customer experiences and management of vaccine distribution.
- Artificial Intelligence, Automation, CDC, COVID-19, Genesys, Healthcare, Pandemic Response, SLG, State and Local Government, Vaccine Distribution