Karen Hanscom
Director, Adobe Sales, Carahsoft
Karen Hanscom is Director of Adobe Sales at Carahsoft where she works with the Adobe Sales team, providing leadership and insight into the U.S. and Canadian government marketplace. Karen has 10 years’ experience in public sector, education, and healthcare sales, marketing, and channel development and is helping to expand the company’s reach into the Canadian Government market. Karen works to open doors to new business opportunities to engage citizens and reinvent public sector experiences.
-
Bridging the Creativity Gap: Celebrating Best Practices in Public Sector Creatives
December 12th, 2016
When government agencies empower creative professionals with the resources they need to innovate, the citizens win.
- Tagged Adobe, Citizen Engagement, Public Sector
-
Empowering Citizen Experience with Social Media
September 26th, 2016
Citizens expect the same level of customer service and great customer experience when interacting with public sector organizations that they receive with private sector companies.
-
Citizen Self Service – The Future is Now
August 5th, 2016
Life’s daily transactions – including shopping, banking, financial management, and more – are continuing to move online. The ubiquity of access to online services coupled with the increasing level of citizen’s comfort when it comes to completing transactions online can make some government services, however, especially those that require in-person actions, seem outdated.
- Tagged Adobe, Citizen Engagement
-
Celebrate National ESIGN Day with Adobe Sign
June 28th, 2016
For years agencies have been “greening” their operations to increase efficiency and reduce costs. Unfortunately, today many administrative and citizen-based government processes still rely on hard paper.
- Tagged Adobe, Adobe Sign, Digital Signature, Digital Strategy
-
The Makeover of Canada.ca for Better Citizen Engagement
March 11th, 2016
At this year’s Adobe Digital Government Assembly, Michel Laviolette, Senior Director of the Web Standards Office at the Treasury Board of Canada Secretariat, shared how digital service teams across the Government of Canada worked together to revamp the government’s main portal, Canada.ca, in order to better serve citizens.
-
Six Tips for IT Managers at the Government of Canada’s End of Fiscal Year
February 17th, 2016
The Government of Canada’s fiscal year ends on March 31, so the push for IT managers to spend their remaining dollars on solutions that will improve the efficiency and productivity within their organization is on. The challenges IT managers face this year are very familiar; increasingly, agencies and organizations are being asked to do more with less, dealing with legacy systems, and transitioning to a mobile infrastructure.
- Tagged Adobe, Good Powered by Blackberry, Good Technology, Government of Canada, Red Hat, Salesforce, ServiceNow
-
Building the Gateway to Citizen Self-Service
October 14th, 2015
There is no denying that the Internet has revolutionized self-service as we know it. From banking, to shopping, to research, and more, it seems that everything customer-service related is now beginning (and sometimes even ending) all online. This transition from face-to-face communication to complete virtualization, both at a desktop and on a mobile phone or tablet, means that websites must be responsive, engaging, and effective.
- Tagged Adobe, Digital Strategy, Government of Canada, Government Technology, Website Content Management
