Senior Sales Director of SaaS Solutions, Carahsoft
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February 8th, 2017
The movement toward enhancing services through technological modernization will undoubtedly continue through 2017 and beyond; upgrading paper-based processes is a key step for government agencies take in order to meet this goal.
July 15th, 2016
A recent survey of state, local, and federal employees found that only 16.7% of respondents felt the citizens they serve were very engaged; only 20% said they were satisfied with the level of engagement between their agency and citizens. In order to become more successful in meeting the needs and expectations of citizens, respondents said that accurate tracking of agency performance should be a top priority.
June 20th, 2016
As more government processes move online, the need for a signature prevents many organizations from going fully digital. State and local agencies, in particular, have struggled with signatures because of the offline workflows they necessitate. Agencies often cannot be as responsive as they’d like to be to the needs and requests of their citizens because they are faced with a bifurcated signature procedure which requires both online and offline tasks.
June 13th, 2016
311 services can be time-intensive and confusing, both for the user and the receiver. But why does it have to be that way? Citizen communication with government should be simple and convenient. Even more, it should be available through popular platforms that citizens use. For 311 programs to truly be successful, citizens should be able to connect with public services on their time and on the platform of their preference.
June 3rd, 2016
The word “change” used to carry a foreboding sense when applied to government technology, but in recent years the tide has shifted. From adopting agile development processes over waterfall methods, taking advantage of as-a-service buys rather than massive multi-year contracts, to the increasing support of innovation within government, public sector employees are growing increasingly accustomed to change.
May 6th, 2016
Modernizing legacy systems and processes is a key component of innovating public sector services. However, government’s transition to modern architecture is frankly just not as simple as it is for commercial counterparts. Even those who work at GSA joke that “in life, there’s an app for that. In the government, there’s a form for that,” which goes to show the extent to which government’s digital services have to grow. While the disparity between commercial and government customer services is apparent to most users and providers, it really takes agency advocates and the right solution to evolve past outdated service models.
April 21st, 2016
Software as a Service (SaaS) is revolutionizing the technical landscape in government, offering a new way for users to access computing applications. Between 2010 and 2015, the federal government spent nearly $26.1 billion on cloud computing and state and local governments spent over $640 million. As cloud computing continues to grow within the public sector, SaaS use will continue to increase alongside cloud adoption rates, offering improved access to critical business applications for all users in federal, state, and local governments nationwide.
- BasicGov, Citizen Experience, Citizen Service, Department of Energy, Salesforce, Software as a Service
February 22nd, 2016
At a recent government technology event, Peter Coffee, Vice President for Strategic Research at Salesforce, discussed the intersection of technology and behavior in building engaged and connected communities.