In 2018, the agency experienced a major outage on their Legacy Patent Application Locating and Monitoring system, which lasted 11 days. They got rid of program management office and turned them into integrated product teams that used an agile development process

They successfully supplanted a major application in a time period never done before (4 months), using DevSecOps and the software factory model.

Their Trademark product line has 4 different software vendors and 6 different integrated software product teams that compete with one another. With this new development model, they’ve increased their capacity to modernize legacy applications and systems in a secure and efficient manner.